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Job Description & Task to be done<\/p>\n
1. Current solutions <\/p>\n
1.1 Train, and follow-up with the presale managers to be expert in the solutions and able to do the following:<\/p>\n
\u25cf Analyze the customers\u2019 requirements and determine the most proper solution for them.<\/p>\n
\u25cf Demonstrate the solutions professionally, live demo. In addition to, answer the customers' clarifications and questions.<\/p>\n
\u25cf Assist the partners & BazyTrack pre sales engineers to either help them in the demonstrations or collaborate with them to understand customers\u2019 needs or answer their questions. <\/p>\n
1.2 First line & Second line support training and follow-up with partners, to be able to do the following: <\/p>\n
\u25cf Solve all first line support tickets <\/p>\n
\u201cHow to do things tickets\u201d, the question from the customer \u201cHow to do something\u201d, the answer from the technical support agent \u201cGo to then then z and do\u2026\u201d <\/p>\n
\u25cf Solve all second line support tickets<\/p>\n
All tickets need administrator privilege to configure or to change. <\/p>\n
1.3 Manage the relationship with providers<\/p>\n
\u25cf Follow-up with providers for any new requirements, new features, releases, updates, and maintenance. <\/p>\n
\u25cf Conduct the training needed for presale engineers for such new features, updates, and releases, as mentioned 1.1 and 1.2 points above.<\/p>\n
2. New solutions <\/p>\n
BazyTrack as a software house will search for new opportunities, solutions, and providers continuously. In order to support their partners to maximize profit. <\/p>\n
The supply chain manager will be responsible to do the followings: <\/p>\n
2.1 Collaborate with Bazy Track management & marketing to understand the market needs that align with Bazy Track strategy.<\/p>\n
2.2 Develop the RFP requirements, features, technical evaluation criteria, and financial evaluation criteria.<\/p>\n
2.3 Search for international or local providers, contact with, manage demos, and technical evaluation.<\/p>\n
2.4 Develop the evaluation report (technical & financial), and present the report to Bazy Track management.<\/p>\n
2.5 Manage the contracting process with the selected provider, or providers.<\/p>\n
2.6 Do the training process, and manage the relationship with providers according to point 1.1 & 1.2 above.<\/p>\n
3. Hardware & Devices <\/p>\n
3.1 Develop the hardware specifications that are compatible with selected platforms.<\/p>\n
3.2 Search for international providers.<\/p>\n
3.3 Develop the evaluation report (technical & financial), and present the report to Bazy Track management.<\/p>\n
3.4 Manage the contracting process with the selected provider, or providers.<\/p>\n
3.5 Do the training process, and manage the relationship with providers according to point 1.1 & 1.2 above.<\/p>\n
Reporting<\/p>\n
1. Triggered report<\/p>\n
Will sent immediately once case happens, such the following as example:<\/p>\n
\u25cf The new features or requirements for current solutions sent by the Presale team<\/p>\n
The supply chain manager will do the job by communicating with proper providers. And sent a report to Bazy Track management including the customer, Partner, Sales person, opportunity, provider's answer, time needed to add such feature if applicable, and cost. <\/p>\n
\u25cf New solution according to the partners requirement\u2019s<\/p>\n
The supply chain evaluates the customers\u2019 requirements that need a new solution not listed in the Bazy Track portfolio.<\/p>\n
The supply chain must send a report about such a new solution to the Bazy Track management, including a description about the new solution, partner, customer, sales person, opportunity, the top providers internationally (Quick search). <\/p>\n
2. Raise the flag report<\/p>\n
Will sent once the supply chain recognized that we will not meet a deadline whatever the reason, the following are example: <\/p>\n
\u25cf We will not reply to the presale engineer for the customer's new requirements within 3 working days as we agreed, why, what the supply chain does to cope, and what the suggested solution is. <\/p>\n
\u25cf We will not provide the new solutions or platform comparison report as we plan, why, what the supply chain does to cope, and what the suggested solution is. <\/p>\n
3. Weekly reports <\/p>\n
Will sent on weekly basis, every Thursday evening, it will mainly the following: <\/p>\n
\u25cf Summary of presale tickets opened, done internally, approved by provider, rejected by provider.<\/p>\n
\u25cf Training sessions done to the presale team. (count + duration)<\/p>\n
\u25cf Training sessions done to the technical support team. (count + duration)<\/p>\n
\u25cf List of new features added to platforms.<\/p>\n
\u25cf Achievements<\/p>\n
\u25cf Challenges <\/p>\n
\u25cf Help needed. <\/p>\n
The followings are KPIs: <\/p>\n
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