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{"id":374994,"date":"2023-03-09T19:11:00","date_gmt":"2023-03-09T16:11:00","guid":{"rendered":"https:\/\/wathefty.com\/jobs\/2023\/03\/09\/intern-client-service-assistant\/"},"modified":"2023-03-09T19:11:00","modified_gmt":"2023-03-09T16:11:00","slug":"intern-client-service-assistant","status":"publish","type":"post","link":"https:\/\/wathefty.com\/jobs\/2023\/03\/09\/intern-client-service-assistant\/","title":{"rendered":"Intern &#8211; Client Service Assistant"},"content":{"rendered":"<table>\n<tbody>\n<tr>\n<td>\n<p>Position Title<\/p>\n<\/td>\n<td>\n<p>:<\/p>\n<\/td>\n<td>\n<p>Intern -Client Service Assistant \u2013 Canada Visa Application Center<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>Duty Station<\/p>\n<\/td>\n<td>\n<p>:<\/p>\n<\/td>\n<td>\n<p>Amman, Jordan<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>Classification<\/p>\n<\/td>\n<td>\n<p>:<\/p>\n<\/td>\n<td>\n<p>Non-Staff               <\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>Type of Appointment<\/p>\n<\/td>\n<td>\n<p>:<\/p>\n<\/td>\n<td>\n<p>Internship<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>CFA number<\/p>\n<\/td>\n<td>\n<p>: <\/p>\n<\/td>\n<td>\n<p>CFA\/JO\/019\/2023<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p> Issue Date                                    :   09 March  2022<\/p>\n<p>Closing Date                                 :   23 March 2022<\/p>\n<p>IOM is committed to a diverse and inclusive environment<\/p>\n<p>Applications from qualified female candidates are encouraged<\/p>\n<p>Internal candidates who meet the eligibility criteria (Considered as first-tier candidates) External candidates (considered as second- tier candidates<\/p>\n<p><strong>O<\/strong><strong>rganizational Context and Scope<\/strong><\/p>\n<p><strong>Background Information<\/strong><\/p>\n<p>Established in 1951, International Organization for Migration (IOM) is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.<\/p>\n<p><strong>Supervision <\/strong><\/p>\n<p>Under the overall supervision of Chief of Mission, general oversight of the Immigration &amp; Border Management (IBM) Division\u2019s Immigration &amp; Visa Support Solutions (IVSS) Unit at HQ &amp; CVAC Global Project Manager in Amman and direct supervision of CVAC Team Leader, the incumbent will provide administrative support for the Canadian Visa Application Centre operated by IOM<\/p>\n<p><strong>Responsibilities and Accountabilities<\/strong><\/p>\n<ul>\n<li>Support in Providing client service excellence to applicants at all times, in full compliance with the IRCC Statement of Work (SOW) and the IRCC Service Standards.<\/li>\n<li>Support CANVAC team in the provision of client information: distribution of application forms, checklists regarding visa requirements, and queue order through Queue Management System on reception desk and submission counter, as required; assist with telephone, e-mail, and chat inquiries from clients (including requirements for submitting visa applications and the location of client\u2019s passport), providing timely and accurate information to clients; marketing and providing assistance to clients with Value Added Services including but not limited to Self-Service and Assisted Data Entry services.<\/li>\n<li>Provide Support for the in-charge staff in returning of passports, supporting documentation and visa decisions.<\/li>\n<li>Undertake all other tasks as may be assigned.<\/li>\n<\/ul>\n<p><strong>Education &amp; Experience<\/strong><\/p>\n<p>Applicants to IOM internships must, at the time of application, meet one of the following requirements:<\/p>\n<ul>\n<li>Have graduated with a university degree and, if selected, must commence the internship within one year of graduation; or<\/li>\n<li>Be enrolled in the final academic year of a first university degree programme (minimum Bachelor\u2019s level or equivalent); or Be enrolled in a graduate school programme (second university degree or equivalent, or higher).<\/li>\n<li>No previous experience is required. Experience in customer service is a plus.<\/li>\n<li>This is a full-time internship. Interns are expected to work 36 hours per week in accordance with the working hours prevailing at the duty station.<\/li>\n<li>New University graduates that have graduated within a period of 1 year maximum are highly encouraged to apply.<\/li>\n<\/ul>\n<p><strong>SKILLS<\/strong><\/p>\n<ul>\n<li>Ability to carry out detailed, repetitive work, including cashiering, with accuracy, tact and sound judgment in a fast paced environment, maintaining a time sensitive schedule.<\/li>\n<li>Ability to draft clearly and communicate information accurately.<\/li>\n<li>Familiarity working with Microsoft Office Suite programs such as Outlook, Word and Excel.<\/li>\n<li>Ability to use standard office equipment such as a computer, photocopier, scanner and printer.<\/li>\n<li>Ability to perform courteously and efficiently, both independently and as a team member, with public, superiors and colleagues in a high pressured, multicultural environment<\/li>\n<\/ul>\n<p><strong>Language requirements:<\/strong><\/p>\n<ul>\n<li>Fluency in English (oral and written).<\/li>\n<li>Fluency in Arabic (oral and written).<\/li>\n<\/ul>\n<p>The incumbent is expected to demonstrate the following values and competencies:<\/p>\n<p><strong>Values: <\/strong><\/p>\n<ul>\n<li>Inclusion and respect for diversity \u2013 respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.<\/li>\n<li>Integrity and transparency \u2013 maintain high ethical standards and acts in a manner consistent with organizational principles\/rules and standards of conduct.<\/li>\n<li>Professionalism \u2013 demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.<\/li>\n<\/ul>\n<p><strong>Core Competencies:<\/strong><\/p>\n<ul>\n<li>Teamwork \u2013 develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.<\/li>\n<li>Delivering results \u2013 produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.<\/li>\n<li>Managing and sharing knowledge \u2013 continuously seeks to learn, share knowledge and innovate.<\/li>\n<li>Accountability \u2013 takes ownership for achieving the Organization\u2019s priorities and assumes responsibility for own action and delegated work.<\/li>\n<li>Communication \u2013 encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.<\/li>\n<\/ul>\n<p><strong>Note:<\/strong><\/p>\n<ul>\n<li>Internals of the Organization and NMS candidates, as well as external female candidates, will be considered as first-tier candidates. This vacancy is also open to second-tier candidates.<\/li>\n<li>The appointment is subject to funding confirmation.<\/li>\n<li>Appointment will be subject to certification that the candidate is medically fit for appointment,  accreditation, any residency or visa requirements, and security clearances.<\/li>\n<\/ul>\n<p><strong>Other<\/strong><\/p>\n<p>Any offer made to the candidate in relation to this Call for Application is subject to funding confirmation.<\/p>\n<p>Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa and authorizations by the concerned Government, where applicable. In addition to a clearance from the local government \u201cCourt Clearance\u201d.<\/p>\n<p><strong>How to apply:<\/strong><\/p>\n<ul>\n<li>Interested external candidates are invited to submit their applications plus a cover letter via Akhtaboot website, by 23 March 2023 at the latest, referring to this advertisement and CFA\u2019s # CFA\/JO\/019\/2023- Akhtaboot CFA\u2019s # 155927<\/li>\n<li>Interested Internal candidates need to submit their application plus a motivation letter to <strong>vacancyamman@iom.int<\/strong> by 23 March 2023, their updated IOM Personal History (PH) Form or E-recruit Internal Candidate profile generated from PRISM Portal indicating the vacancy number and position title as mentioned in the vacancy notice he\/she applied for in the email Subject line. Any application without this information in the subject line will be excluded from the applications.<\/li>\n<\/ul>\n<p>Kindly use your IOM email account for us to easily identify that you are internal candidate (first tier candidate) referring to this advertisement and CFA Number.<\/p>\n<p><strong>Only shortlisted candidates will be contacted.<\/strong><\/p>\n<p><strong>Posting period<\/strong>: <\/p>\n<p>From 09 March 2023 until 23 March 2023.<\/p>\n<p><a href=https:\/\/www.akhtaboot.com\/en\/jordan\/jobs\/amman\/155927-Intern---Client-Service-Assistant-at-IOM-International-Organization-for-Migration-Jordan-> \u0644\u0644\u062a\u0642\u062f\u064a\u0645 \u0639\u0644\u0649 \u0627\u0644\u0648\u0638\u064a\u0641\u0629 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0645\u0648\u0642\u0639 \u0627\u0644\u0623\u0635\u0644\u064a<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Position Title<\/p>\n<p>\t\t\t:<\/p>\n<p>\t\t\tIntern -Client Service Assistant \u2013 Canada Visa Application Center<\/p>\n<p>\t\t\tDuty Station<\/p>\n<p>\t\t\t:<\/p>\n<p>\t\t\tAmman, Jordan<\/p>\n<p>\t\t\tClassification<\/p>\n<p>\t\t\t:<\/p>\n<p>\t\t\tNon-Staff <\/p>\n<p>\t\t\tType of Appointment<\/p>\n<p>\t\t\t:<\/p>\n<p>\t\t\tInternship<\/p>\n<p>\t\t\tCFA number<\/p>\n<p>\t\t\t: <\/p>\n<p>\t\t\tCFA\/JO\/019\/2023<\/p>\n<p> Issue Date : 09 March 2022<\/p>\n<p>Closing Date : 23 March 2022<\/p>\n<p>IOM is committed to a diverse and inclusive environment<\/p>\n<p>Applications from qualified female candidates are encouraged<\/p>\n<p>Internal candidates who meet the eligibility criteria (Considered as first-tier candidates) External candidates (considered as second- tier candidates<\/p>\n<p>Organizational Context and Scope<\/p>\n<p>Background Information<\/p>\n<p>Established in 1951, International Organization for Migration (IOM) is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advic..<\/p>\n","protected":false},"author":2,"featured_media":40604,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_ti_tpc_template_sync":false,"_ti_tpc_template_id":"","spay_email":"","footnotes":""},"categories":[43,3],"tags":[],"class_list":["post-374994","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-_","category-3"],"jetpack_featured_media_url":"https:\/\/wathefty.com\/jobs\/wp-content\/uploads\/2022\/07\/\u0648\u0638\u0627\u0626\u0641-\u0627\u0644\u0623\u0631\u062f\u0646.png","_links":{"self":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts\/374994","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/comments?post=374994"}],"version-history":[{"count":0,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts\/374994\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/media\/40604"}],"wp:attachment":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/media?parent=374994"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/categories?post=374994"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/tags?post=374994"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}