jetpack domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/wathefty/public_html/jobs/wp-includes/functions.php on line 6260rank-math domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/wathefty/public_html/jobs/wp-includes/functions.php on line 6260advanced-ads domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/wathefty/public_html/jobs/wp-includes/functions.php on line 6260Responsible for the whole of the customer post-sales experience; from the software rollout and the support at all stages of a project\/system\/product lifecycle, globally across ITG\u2019s product portfolio. The role includes the definition and implementation of a portfolio of services, including value added services, to meet our all customer\u2019s needs and expectations. <\/p>\n
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Responsibilities<\/strong><\/p>\n \u2022 Manage the day-to-day activities of the Professional Services department while adhering to the company\u2019s overall services strategy as defined by the CTO to ensure development and implementation of world class customer and consultation services.<\/p>\n \u2022 To introduce significant efficiency improvements via improved testing and simplified deployment and support, developing and managing processes that will provide both high levels of customer satisfaction and commercial success.<\/p>\n \u2022 Manage and evolve the Professional Service product portfolio such as to increase service revenues and profitability in line with financial targets.<\/p>\n \u2022 Work in partnership with the product management and development teams to deliver high quality and easily deployable products.<\/p>\n \u2022 Contribute to and enforce the technology policies, organization, and processes that produce predictable and efficient development of world-class software and related services. <\/p>\n \u2022 Recruit, develop, and retain a high-performance Professional Services department that acts as a business partner across departments and provides innovative services for customers.<\/p>\n \u2022 Track and effectively use performance measurements to quantify and benchmark service velocity and effectiveness, as well as other key metrics. Drive corrective actions throughout department based on real data and results.<\/p>\n \u2022 Communicate clear performance expectations to the Professional Services teams. Monitor and observe performance of teams and their members and provide clear and timely feedback. <\/p>\n \u2022 Develop team members to increase the bench strength and flexibility of the Professional Services function while promoting a culture of innovation and productivity.<\/p>\n \u2022 Identify appropriate training and other development resources for the Professional Services teams enabling them to perform their jobs more effectively and efficiently.<\/p>\n \u2022 Monitor efforts and facilitate activities to ensure successful, timely, and quality project deliverables<\/p>\n \u2022 Manage the day-to-day activities of the Professional Services department while adhering to the company\u2019s overall services strategy as defined by the Director of Production to ensure development and implementation of world class customer and consultation services.<\/p>\n \u2022 To introduce significant efficiency improvements via improved testing and simplified deployment and support, developing and managing processes that will provide both high levels of customer satisfaction and commercial success.<\/p>\n \u2022 Manage and evolve the Professional Service product portfolio such as to increase service revenues and profitability in line with financial targets.<\/p>\n \u2022 Work in partnership with the product management and development teams to deliver high quality and easily deployable products.<\/p>\n \u2022 Contribute to and enforce the technology policies, organization, and processes that produce predictable and efficient development of world-class software and related services. <\/p>\n \u2022 Recruit, develop, and retain a high-performance Professional Services department that acts as a business partner across departments and provides innovative services for customers.<\/p>\n \u2022 Track and effectively use performance measurements to quantify and benchmark service velocity and effectiveness, as well as other key metrics. Drive corrective actions throughout department based on real data and results.<\/p>\n \u2022 Communicate clear performance expectations to the Professional Services teams. Monitor and observe performance of teams and their members and provide clear and timely feedback. <\/p>\n \u2022 Develop team members to increase the bench strength and flexibility of the Professional Services function while promoting a culture of innovation and productivity.<\/p>\n \u2022 Identify appropriate training and other development resources for the Professional Services teams enabling them to perform their jobs more effectively and efficiently.<\/p>\n \u2022 Monitor efforts and facilitate activities to ensure successful, timely, and quality project deliverables.<\/p>\n <\/p>\n