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{"id":361272,"date":"2023-02-25T18:21:16","date_gmt":"2023-02-25T15:21:16","guid":{"rendered":"https:\/\/wathefty.com\/jobs\/2023\/02\/25\/%d9%85%d8%b7%d9%84%d9%88%d8%a8-%d9%85%d9%88%d8%b8%d9%81%d9%8a%d9%86-%d9%84%d9%84%d8%b9%d9%85%d9%84-%d9%84%d8%af%d9%89-%d8%b4%d8%b1%d9%83%d8%a9-%d8%a3%d8%b1%d8%a7%d9%85%d9%83%d8%b3-5\/"},"modified":"2023-02-25T18:21:16","modified_gmt":"2023-02-25T15:21:16","slug":"%d9%85%d8%b7%d9%84%d9%88%d8%a8-%d9%85%d9%88%d8%b8%d9%81%d9%8a%d9%86-%d9%84%d9%84%d8%b9%d9%85%d9%84-%d9%84%d8%af%d9%89-%d8%b4%d8%b1%d9%83%d8%a9-%d8%a3%d8%b1%d8%a7%d9%85%d9%83%d8%b3-5","status":"publish","type":"post","link":"https:\/\/wathefty.com\/jobs\/2023\/02\/25\/%d9%85%d8%b7%d9%84%d9%88%d8%a8-%d9%85%d9%88%d8%b8%d9%81%d9%8a%d9%86-%d9%84%d9%84%d8%b9%d9%85%d9%84-%d9%84%d8%af%d9%89-%d8%b4%d8%b1%d9%83%d8%a9-%d8%a3%d8%b1%d8%a7%d9%85%d9%83%d8%b3-5\/","title":{"rendered":"\u0645\u0637\u0644\u0648\u0628 \u0645\u0648\u0638\u0641\u064a\u0646 \u0644\u0644\u0639\u0645\u0644 \u0644\u062f\u0649 \u0634\u0631\u0643\u0629 \u0623\u0631\u0627\u0645\u0643\u0633"},"content":{"rendered":"

$\"\u0634\u0631\u0643\u0629$ <\/a><\/p>\n

\u0648\u0638\u0627\u0626\u0641 \u0634\u0627\u063a\u0631\u0629 \u0644\u062f\u0649 \u0634\u0631\u0643\u0629 \u0623\u0631\u0627\u0645\u0643\u0633 <\/h2>\n
Contact Center Executive<\/h2>\n
Job description:
\u0644\u0644\u0628\u062d\u062b \u0639\u0646 \u0648\u0638\u0627\u0626\u0641 \u062a\u0646\u0627\u0633\u0628\u0643 \u0627\u0636\u063a\u0637 \u0647\u0646\u0627 <\/a>\u0648\u0638\u0627\u0626\u0641 \u0627\u0644\u0645\u0628\u064a\u0639\u0627\u062a<\/a>\u0648\u0638\u0627\u0626\u0641 \u0633\u0627\u0626\u0642\u064a\u0646<\/a>\u0648\u0638\u0627\u0626\u0641 \u0645\u0639\u0644\u0645\u064a\u0646 <\/a>\u0648\u0638\u0627\u0626\u0641 \u0633\u0643\u0631\u062a\u0627\u0631\u064a\u0627 <\/a>\u0648\u0638\u0627\u0626\u0641 \u0627\u0644\u0645\u0646\u0638\u0645\u0627\u062a \u0627\u0644\u062f\u0648\u0644\u064a\u0629 <\/a><\/p>\n
\n
Initiate telephone calls with the customers in order to gather initial information about location\/address and preferred timing for shipment delivery.<\/li>\n
Answer customers\u2019 incoming calls to acquire locations for personalized shipments.<\/li>\n
Manage customers\u2019 expectation in the most professional customer-centric manner.<\/li>\n
Provide tailored customer service and respond to the needs of each customer as service\/deliveries are personalized per customer. Ensure Customers\u2019 Satisfaction by providing the best customer centric experience them.<\/li>\n
Make necessary arrangements\/entries in the system in order to ensure shipment delivery at the specified time\/date.<\/li>\n
Ensure customer satisfaction as it is the Key metric for customer retention, competitive differentiation in service level, and as a result profitability level.<\/li>\n
Provide personalized indirect customer service by responding to the needs of each customer<\/li>\n
Log shipment collection requests.<\/li>\n
Track customers\u2019 shipments in order to answer customer\u2019s inquiries for updates on products as Express, Domestic, Shop & Ship and personalized.<\/li>\n
Handle and resolve customers\u2019 complaints and root certain issues and inquiries which are not under the contact center scope of responsibility to the concerned departments\/CMTs.<\/li>\n
Provides products and service information to customers as needed.<\/li>\n
Respond and follow-up customer calls to ensure customer satisfaction.<\/li>\n
Facilitate the flow of information horizontally and vertically.<\/li>\n
Book Import Express request.<\/li>\n
Log potential sales lead and root them to the sales team.<\/li>\n
Identify and escalate priority issues to the Team Leader to ensure customer queries are being handled.<\/li>\n
Place pick-up and\/or book collection for cash and account customers within the permissible agreed upon limit to ensure business orders taking.<\/li>\n
Examine Customers\u2019 feedback with the direction\/guidance of the \u201cContact Center\u201d Management, to further improve the whole company service level.<\/li>\n
Achieve the Contact center Key Performance Indicators, in terms of quality and quantity. Satisfying the customers\u2019 needs in a professional manner will reflect on the company service level and profitability.<\/li>\n<\/ul>\n
\u0644\u0644\u062a\u0642\u062f\u064a\u0645 \u0627\u0644\u0645\u0628\u0627\u0634\u0631 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0636\u063a\u0637 \u0639\u0644\u0649 \u0627\u0644\u0635\u0648\u0631\u0629 \u0628\u0627\u0644\u0627\u0639\u0644\u0649 <\/p>\n
\u0627\u0636\u063a\u0637 \u0647\u0646\u0627 \u0644\u0644\u062a\u0648\u0627\u0635\u0644 \u0645\u0639\u0646\u0627 \u0639\u0644\u0649 \u0627\u0644\u062a\u0644\u064a\u062c\u0631\u0627\u0645<\/a><\/p>\n
\u0627\u0636\u063a\u0637 \u0647\u0646\u0627 \u0644\u0644\u062a\u0648\u0627\u0635\u0644 \u0645\u0639\u0646\u0627 \u0639\u0644\u0649 \u0627\u0644\u0648\u0627\u062a\u0633 \u0627\u0628<\/a><\/p>\n
\u0644\u0644\u0645\u0632\u064a\u062f \u0645\u0646 \u0627\u0644\u0648\u0638\u0627\u0626\u0641 \u0628\u0627\u0644\u0627\u0631\u062f\u0646 \u0627\u0636\u063a\u0637 \u0647\u0646\u0627 <\/a><\/p>\n
<\/p>\n
<\/a>
\u0645\u062d\u062a\u0648\u0649 "\u0648\u0638\u064a\u0641\u062a\u0643 \u0639\u0646\u0627" \u0645\u062d\u0645\u064a \u0628\u0645\u0648\u062c\u0628 \u0642\u0627\u0646\u0648\u0646 \u062d\u0642\u0648\u0642 \u0627\u0644\u0637\u0651\u0628\u0639 \u0648\u0627\u0644\u0646\u0651\u0634\u0631\u060c \u064a\u0645\u0646\u0639 \u0627\u0642\u062a\u0628\u0627\u0633 \u0627\u0644\u0645\u062d\u062a\u0648\u0649 \u062f\u0648\u0646 \u0625\u0630\u0646 \u0645\u0633\u0628\u0642 \u0623\u0648 \u0625\u062d\u0627\u0644\u0629 \u0645\u0628\u0627\u0634\u0650\u0631\u0629 \u0639\u0644\u0649 \u0627\u0644\u0645\u0635\u062f\u0631<\/a>
\u0645\u0632\u064a\u062f\u0627 \u0645\u0646 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u062d\u0648\u0644 \u0623\u0642\u062a\u0628\u0627\u0633 \u0627\u0644\u0645\u062d\u062a\u0648\u0649 <\/a>
\u0627\u0644\u0645\u0635\u062f\u0631 <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"
\u0648\u0638\u0627\u0626\u0641 \u0634\u0627\u063a\u0631\u0629 \u0644\u062f\u0649 \u0634\u0631\u0643\u0629 \u0623\u0631\u0627\u0645\u0643\u0633 Contact Center ExecutiveJob description:
\n\u0644\u0644\u0628\u062d\u062b \u0639\u0646 \u0648\u0638\u0627\u0626\u0641 \u062a\u0646\u0627\u0633\u0628\u0643 \u0627\u0636\u063a\u0637 \u0647\u0646\u0627 \u0648\u0638\u0627\u0626\u0641 \u0627\u0644\u0645\u0628\u064a\u0639\u0627\u062a\u0648\u0638\u0627\u0626\u0641 \u0633\u0627\u0626\u0642\u064a\u0646\u0648\u0638\u0627\u0626\u0641 \u0645\u0639\u0644\u0645\u064a\u0646 \u0648\u0638\u0627\u0626\u0641 \u0633\u0643\u0631\u062a\u0627\u0631\u064a\u0627 \u0648\u0638\u0627\u0626\u0641 \u0627\u0644\u0645\u0646\u0638\u0645\u0627\u062a \u0627\u0644\u062f\u0648\u0644\u064a\u0629
\nInitiate telephone calls with the customers in order to gather initial information about location\/address and preferred timing for shipment delivery.Answer customers\u2019 incoming calls to acquire locations for personalized shipments.Manage customers\u2019 expectation in the most professional customer-centric manner.Provide tailored customer service and respond to the needs of each customer as service\/deliveries are personalized per customer. Ensure Customers\u2019 Satisfaction by providing the best customer centric experience them.Make necessary arrangements\/entries in the system in order to ensure shipment delivery at the specified time\/date.Ensure customer satisfaction as it is the Key metric for customer retention, competitive differentiation in service level, and as a result profitability level.Provide personalized indi..<\/p>\n","protected":false},"author":2,"featured_media":361273,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_ti_tpc_template_sync":false,"_ti_tpc_template_id":"","spay_email":"","footnotes":""},"categories":[3,65],"tags":[],"class_list":["post-361272","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-3","category-65"],"jetpack_featured_media_url":"https:\/\/wathefty.com\/jobs\/wp-content\/uploads\/2023\/02\/D988D8B8D8A7D8A6D98120D8B4D8B1D983D8A920D8A3D8B1D8A7D985D983D8B3-1.png","_links":{"self":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts\/361272","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/comments?post=361272"}],"version-history":[{"count":0,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts\/361272\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/media\/361273"}],"wp:attachment":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/media?parent=361272"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/categories?post=361272"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/tags?post=361272"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}