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Key Accountabilities<\/p>\n
\u2022 Ensure equity deals are executed on customers\u2019 behalf on time and with precision.<\/p>\n
\u2022 Work towards ensuring customer satisfaction, assist in resolving customer complains in a timely fashion<\/p>\n
\u2022 Ability to discuss (but not advised) current market trends, financial news and equity research reports with clients<\/p>\n
\u2022 Manage daily interaction with customers & on all matters related to updating client files\/records for missing or expired KYC & AML documents <\/p>\n
\u2022 Promoting self-service of digital engagement channels by educating the customers.<\/p>\n
\u2022 Follow external delivery standards agreed by CBFS Board and senior leadership. <\/p>\n
\u2022 Ensure compliance to all regulatory, risk and control policy framework.<\/p>\n
\u2022 Ensure compliances with the SOP and taking timely corrective actions to resolve open audit & control issues.<\/p>\n
\u2022 Assist Head of Brokerage in identifying process improvement opportunities & enhanced sales activities.<\/p>\n
\u2022 Maintain effective relationships with customers and ensure they are briefed on market opportunities in a timely manner.<\/p>\n
\u2022 Meet business revenue & profit targets while adhering to prescribed compliance and risk control framework. <\/p>\n
\u2022 Periodically engage all designated retail high net worth active and inactive client portfolios<\/p>\n
\u2022 Ensure that all dealer activities are in compliance with QFMA, QCSD and QE rules and regulations.<\/p>\n
\u2022 Ensure confidentiality and client secrecy of trading plans \/ portfolios \/ on-going transactions.<\/p>\n
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Key Interactions<\/p>\n
Competencies<\/p>\n
Account Management<\/p>\n
Adaptability\/Flexibility<\/p>\n
Customer Focus<\/p>\n
Customer Service<\/p>\n
Decision Making\/Judgment<\/p>\n
Job Knowledge<\/p>\n
Managing Conflict<\/p>\n
Meeting Management<\/p>\n
People Development<\/p>\n
Productivity<\/p>\n
Quality<\/p>\n
Results Focus<\/p>\n
Sales Goals<\/p>\n
Sales Organization<\/p>\n
Sales Skills<\/p>\n
Other Accountabilities<\/p>\n
Sales Team Support<\/p>\n
Self Development<\/p>\n
Strategic Thinking\/Management<\/p>\n
Team Leadership<\/p>\n
Technical Skills<\/p>\n
Territory Management<\/p>\n
Vision and Values<\/p>\n
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Education<\/p>\n
Bachelor degree or equivalent<\/p>\n