Client Care Representative <\/strong><\/p>\n

Description<\/strong><\/p>\n

The Debt Settlement Client Care Representative will be a friendly, optimistic, and empathetic adviser to clients in our debt settlement program committed to providing an outstanding customer experience. Our representatives should be a master at problem-solving, have a high emotional IQ, and be extremely reliable.<\/p>\n

Responsibilities<\/strong><\/p>\n

\n
• Answer inbound calls and emails from clients with questions relating to their enrollment in our debt settlement program<\/li>\n
• Perform data entry – Track and update to customer accounts via CRM<\/li>\n
• Accurately maintain records by thoroughly updating client account information<\/li>\n
• Daily management of the Customer Service Request queue<\/li>\n
• Follow up and research all email inquiries<\/li>\n
• Follow up, as needed, on pending requests<\/li>\n
• Research and resolve customer complaints<\/li>\n
• Resolve product or service issues by clarifying the customer\u2019s concern; analyzing the client's needs; determining the root cause of the issue; selecting and explaining the best solution to resolve the client's concern; following up to ensure resolution<\/li>\n
• Maintain financial accounts by processing client adjustments as needed<\/li>\n
• Contribute to team effort by accomplishing related results as needed<\/li>\n<\/ul>\n

  Requirements<\/strong><\/p>\n

  \n
  • Fluent English speaking & writing <\/li>\n
  • Fluent in Spanish is a plus<\/li>\n
  • Must have a basic understanding of consumer debt.<\/li>\n
  • Debt Settlement or Financial Services Industry experience preferred.<\/li>\n
  • Preferred 1-2 years of prior experience in a high-volume call center<\/li>\n
  • Candidates must be optimistic, empathetic and compassionate<\/li>\n
  • Committed to providing a world-class service experience<\/li>\n
  • Strong ability to perform basic math<\/li>\n
  • Proficient in MS Office<\/li>\n
  • Strong ability to multi-task and solve problems<\/li>\n
  • Strong ability to asses and de-escalate intense situations<\/li>\n
  • An enthusiastic and dynamic personality with high motivation<\/li>\n
  • Strong and clear communication skills<\/li>\n
  • Excellent attention to detail and follow-up<\/li>\n
  • Strong problem-solving ability<\/li>\n
  • Ability to work methodically in a fast-paced, high-energy environment<\/li>\n
  • Exhibit a high degree of initiative and independence<\/li>\n
  • Pay close attention to detail and apply policies and procedures<\/li>\n
  • Ability to type 40+ words per minute with 90% accuracy is a plus<\/li>\n<\/ul>\n

    The above-mentioned is intended to be an overview\/summary and not an exact list of job duties and requirements.<\/p>\n

    Schedule:<\/p>\n

    \n
    • 8-hour shift<\/li>\n
    • Monday to Friday<\/li>\n
    • Weekend availability<\/li>\n<\/ul>\n

      Ability to commute\/relocate:<\/p>\n

      \n
      • Location TBD<\/li>\n
      • Work Location: One location<\/li>\n<\/ul>\n

        \u0644\u0644\u062a\u0642\u062f\u0645 \u0639\u0644\u0649 \u0627\u0644\u0648\u0638\u064a\u0641\u0629<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

        Client Care Representative
        \nDescription
        \nThe Debt Settlement Client Care Representative will be a friendly, optimistic, and empathetic adviser to clients in our debt settlement program committed to providing an outstanding customer experience. Our representatives should be a master at problem-solving, have a high emotional IQ, and be extremely reliable.
        \nResponsibilities
        \nAnswer inbound calls and emails from clients with questions relating to their enrollment in our debt settlement programPerform data entry – Track and update to customer accounts via CRMAccurately maintain records by thoroughly updating client account informationDaily management of the Customer Service Request queueFollow up and research all email inquiriesFollow up, as needed, on pending requestsResearch and resolve customer complaintsResolve product or service issues by clarifying the customer\u2019s concern; analyzing the client's needs; determining the root cause of the issue; selecting and explaining the best solutio..<\/p>\n","protected":false},"author":2,"featured_media":40604,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_ti_tpc_template_sync":false,"_ti_tpc_template_id":"","spay_email":"","footnotes":""},"categories":[38,3],"tags":[],"class_list":["post-325174","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-38","category-3"],"jetpack_featured_media_url":"https:\/\/wathefty.com\/jobs\/wp-content\/uploads\/2022\/07\/\u0648\u0638\u0627\u0626\u0641-\u0627\u0644\u0623\u0631\u062f\u0646.png","_links":{"self":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts\/325174","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/comments?post=325174"}],"version-history":[{"count":0,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts\/325174\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/media\/40604"}],"wp:attachment":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/media?parent=325174"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/categories?post=325174"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/tags?post=325174"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}