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The FLM Manager is responsible for managing the Network Operations objectives in the Field, Fixed infrastructure, Fibre, Data Centre Domain, preventative & corrective maintenance end to end responsibility, Health & Safety audit, spare part management, keeping of site and test equipment inventories and managing the vendors and 3rd party suppliers.<\/p>\n
For fixed and fiber infrastructure, the role requires close monitoring of customer issues related to ISP and OSP infrastructure and effective problem mitigation at Central offices.<\/p>\n
The role requires close collaboration with Data Centre design team and is also required to work with the Procurement and Supply management team for raising RFPs for any required services or materials not covered in current scope. The FLM Manager is expected to closely manage the FLM and Fibre Operations Budget with regular updates to management. FLM manager is required to be single focal point for any operational preparations for key events ..<\/p>\n
Key accountabilities and decision Ownership:<\/p>\n
– Manage the day-to-day operations of the FLM, Data Centres, Fixed infrastructure and Fibre network .
– Participate in internal and external quality audits as required.
– Ensure to monitor and control expenses related to operation work and ensure organisational forecasts and budgets are met.
– Provide rapid resolution of fixed infrastructure customer complaints related to ISP\/OSP and Central Office infrastructure.
– Close monitoring of acceptance of newly deployed network and ensure target achievement by strictly following quality targets.
– SPOC for E2E operational Acceptance & Quality. Strong follow-up skills and ability to organize applicable department timelines and follow up with internal and external customer need.<\/p>\n
Key performance indicators:
-100% availability of spares in the stock & 100% Availability of the Updated Network Inventory Monthly
-Zero Health and Safety Fatality & Zero Incident due to PM in Data Centre.
-100% Achievement of the FLM KPIS and maintain Network Availability>99.9% monthly and 99.99% Data Centre Availability.<\/p>\n
knowledge and experience:knowledge and experience:
\u2022 Relevant experience in Radio operation management and in Field Operation with telecom Vendors \/Operator with expertise in Field, Data Centres, Fixed infrastructure and Fibre Networks.
\u2022 Relevant experience of handling positions with Budgeting accountability .
\u2022 Must have experience in Spare part management, Acceptance and Data Center Maintenance and Good knowledge of OSHA requirements applicable to the Telecom industry.<\/p>\n
Core competencies:
\u2022 Radio and Field Operations Management
\u2022 Data Centre Management
\u2022 RFP ,Telecom Vendor Contract and Budget Management<\/p>\n
Electronics<\/p>\n