Call Center Quality Analyst\t<\/p>\n

\u0627\u0644\u0648\u0635\u0641 \u0627\u0644\u0648\u0638\u064a\u0641\u064a<\/h2>\n

\n
• Monitor, evaluate and score inbound calls against established quality assurance instruments and standards<\/li>\n
• Review, evaluate, and score open and closed customer issues tickets against established quality assurance instruments and standards<\/li>\n
• Participate, as needed, in calibration sessions, employee communication sessions, and\/or creation of communication tools<\/li>\n
• Supports and communicates business goals, quality standards, processes and procedures and policies<\/li>\n
• Ensures the call center agents adhere to predetermined quality assurance standards and the business\u2019s standard operating procedures<\/li>\n<\/ul>\n

  \u0627\u0644\u0648\u0635\u0641 \u0627\u0644\u0648\u0638\u064a\u0641\u064a<\/h2>\n

  \u0627\u0644\u0645\u0647\u0627\u0631\u0627\u062a<\/h2>\n

  \n
  • Customer-centric and proven sales aptitude<\/li>\n
  • Arabic & English speakers<\/li>\n
  • Locally available in Qatar<\/li>\n
  • Must have call center experience<\/li>\n<\/ul>\n

    <\/p>\n

    \u0627\u0644\u0645\u0647\u0627\u0631\u0627\u062a<\/h2>\n

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    \n

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    1<\/dd>\n<\/dl>\n

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    \n

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    \u0627\u0644\u0645\u0631\u0634\u062d \u0627\u0644\u0645\u0641\u0636\u0644<\/h2>\n

    Original Article<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

    Call Center Quality Analyst
    \n\u0627\u0644\u0648\u0635\u0641 \u0627\u0644\u0648\u0638\u064a\u0641\u064a<\/p>\n

    Monitor, evaluate and score inbound calls against established quality assurance instruments and standardsReview, evaluate, and score open and closed customer issues tickets against established quality assurance instruments and standardsParticipate, as needed, in calibration sessions, employee communication sessions, and\/or creation of communication toolsSupports and communicates business goals, quality standards, processes and procedures and policiesEnsures the call center agents adhere to predetermined quality assurance standards and the business\u2019s standard operating procedures<\/p>\n

    \u0627\u0644\u0648\u0635\u0641 \u0627\u0644\u0648\u0638\u064a\u0641\u064a
    \n\u0627\u0644\u0645\u0647\u0627\u0631\u0627\u062a
    \nCustomer-centric and proven sales aptitudeArabic & English speakers Locally available in QatarMust have call center experience<\/p>\n

    \u0627\u0644\u0645\u0647\u0627\u0631\u0627\u062a
    \n\u062a\u0641\u0627\u0635\u064a\u0644 \u0627\u0644\u0648\u0638\u064a\u0641\u0629<\/p>\n

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    \n\u0642\u0637\u0631<\/p>\n

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    \n\u0635\u0627\u062d\u0628 \u0639\u0645\u0644 (\u0627\u0644\u0642\u0637\u0627\u0639 \u0627\u0644\u062e\u0627\u0635)<\/p>\n

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    \n\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0645\u0631..<\/p>\n","protected":false},"author":2,"featured_media":40604,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_ti_tpc_template_sync":false,"_ti_tpc_template_id":"","spay_email":"","footnotes":""},"categories":[11,35],"tags":[],"class_list":["post-308053","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-11","category-__"],"jetpack_featured_media_url":"https:\/\/wathefty.com\/jobs\/wp-content\/uploads\/2022\/07\/\u0648\u0638\u0627\u0626\u0641-\u0627\u0644\u0623\u0631\u062f\u0646.png","_links":{"self":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts\/308053","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/comments?post=308053"}],"version-history":[{"count":0,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts\/308053\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/media\/40604"}],"wp:attachment":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/media?parent=308053"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/categories?post=308053"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/tags?post=308053"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}