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{"id":308051,"date":"2023-01-03T14:02:48","date_gmt":"2023-01-03T11:02:48","guid":{"rendered":"https:\/\/wathefty.com\/jobs\/2023\/01\/03\/call-center-team-leader\/"},"modified":"2023-01-03T14:02:48","modified_gmt":"2023-01-03T11:02:48","slug":"call-center-team-leader","status":"publish","type":"post","link":"https:\/\/wathefty.com\/jobs\/2023\/01\/03\/call-center-team-leader\/","title":{"rendered":"Call Center Team Leader"},"content":{"rendered":"<p>Call Center Team Leader\t<\/p>\n<h2>\u0627\u0644\u0648\u0635\u0641 \u0627\u0644\u0648\u0638\u064a\u0641\u064a<\/h2>\n<ul>\n<li>Facilitating meetings with supervisors to discuss performance issues and provide feedback on progress<\/li>\n<li>Managing employee performance, including conducting performance evaluations and providing feedback to employees<\/li>\n<li>Managing work schedules and overtime hours for the team, making sure that all shifts are covered<\/li>\n<li>Conducting training sessions to help employees improve their skills and learn new processes<\/li>\n<li>Reviewing incoming calls or chats to determine how best to respond to customer inquiries<\/li>\n<li>Scheduling meetings to discuss issues or concerns with customers or other departments within the company<\/li>\n<li>Monitoring call center activity to identify opportunities for improvement or resolve problems in real-time<\/li>\n<\/ul>\n<p><\/p>\n<h2>\u0627\u0644\u0648\u0635\u0641 \u0627\u0644\u0648\u0638\u064a\u0641\u064a<\/h2>\n<h2>\u0627\u0644\u0645\u0647\u0627\u0631\u0627\u062a<\/h2>\n<ul>\n<li>Customer Service.<\/li>\n<li>Empower Others.<\/li>\n<li>Employee Monitoring and Training.<\/li>\n<li>Effective Communication. <\/li>\n<li>Problem-Solving.<\/li>\n<li>Demonstrate Integrity.<\/li>\n<li>Emotional Intelligence.<\/li>\n<li>Arabic &amp; English speakers<\/li>\n<li> Locally available in Qatar<\/li>\n<li>Must have call center experience<\/li>\n<\/ul>\n<h2>\u0627\u0644\u0645\u0647\u0627\u0631\u0627\u062a<\/h2>\n<h2>\u062a\u0641\u0627\u0635\u064a\u0644 \u0627\u0644\u0648\u0638\u064a\u0641\u0629<\/h2>\n<dl>\n<dt>\u0645\u0646\u0637\u0642\u0629 \u0627\u0644\u0648\u0638\u064a\u0641\u0629<\/dt>\n<dd>\u0642\u0637\u0631<\/dd>\n<dt>\u0642\u0637\u0627\u0639 \u0627\u0644\u0634\u0631\u0643\u0629<\/dt>\n<dd>\u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a; \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0648\u0627\u0644\u0634\u0628\u0643\u0627\u062a; \u0627\u0644\u0627\u0633\u062a\u0639\u0627\u0646\u0629 \u0628\u0627\u0644\u0645\u0635\u0627\u062f\u0631 \u0627\u0644\u062e\u0627\u0631\u062c\u064a\u0629 \u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/dd>\n<dt>\u0637\u0628\u064a\u0639\u0629 \u0639\u0645\u0644 \u0627\u0644\u0634\u0631\u0643\u0629<\/dt>\n<dd>\u0635\u0627\u062d\u0628 \u0639\u0645\u0644 (\u0627\u0644\u0642\u0637\u0627\u0639 \u0627\u0644\u062e\u0627\u0635)<\/dd>\n<dt>\u0627\u0644\u062f\u0648\u0631 \u0627\u0644\u0648\u0638\u064a\u0641\u064a<\/dt>\n<dd>\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0645\u0631\u0643\u0632 \u0627\u0644\u0625\u062a\u0635\u0627\u0644<\/dd>\n<dt>\u0646\u0648\u0639 \u0627\u0644\u062a\u0648\u0638\u064a\u0641<\/dt>\n<dd>\u062f\u0648\u0627\u0645 \u0643\u0627\u0645\u0644<\/dd>\n<dt>\u0627\u0644\u0631\u0627\u062a\u0628 \u0627\u0644\u0634\u0647\u0631\u064a<\/dt>\n<dd>\u063a\u064a\u0631 \u0645\u062d\u062f\u062f<\/dd>\n<dt>\u0639\u062f\u062f \u0627\u0644\u0648\u0638\u0627\u0626\u0641 \u0627\u0644\u0634\u0627\u063a\u0631\u0629<\/dt>\n<dd>1<\/dd>\n<\/dl>\n<h2>\u062a\u0641\u0627\u0635\u064a\u0644 \u0627\u0644\u0648\u0638\u064a\u0641\u0629<\/h2>\n<h2>\u0627\u0644\u0645\u0631\u0634\u062d \u0627\u0644\u0645\u0641\u0636\u0644<\/h2>\n<dl>\n<dt>\u0645\u0646\u0637\u0642\u0629 \u0627\u0644\u0625\u0642\u0627\u0645\u0629<\/dt>\n<dd>\u0642\u0637\u0631<\/dd>\n<\/dl>\n<h2>\u0627\u0644\u0645\u0631\u0634\u062d \u0627\u0644\u0645\u0641\u0636\u0644<\/h2>\n<p><a href=https:\/\/www.bayt.com\/ar\/qatar\/jobs\/call-center-team-leader-4651862\/>Original Article<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Call Center Team Leader<br \/>\n\u0627\u0644\u0648\u0635\u0641 \u0627\u0644\u0648\u0638\u064a\u0641\u064a<\/p>\n<p>Facilitating meetings with supervisors to discuss performance issues and provide feedback on progressManaging employee performance, including conducting performance evaluations and providing feedback to employeesManaging work schedules and overtime hours for the team, making sure that all shifts are coveredConducting training sessions to help employees improve their skills and learn new processesReviewing incoming calls or chats to determine how best to respond to customer inquiriesScheduling meetings to discuss issues or concerns with customers or other departments within the companyMonitoring call center activity to identify opportunities for improvement or resolve problems in real-time<\/p>\n<p>\u0627\u0644\u0648\u0635\u0641 \u0627\u0644\u0648\u0638\u064a\u0641\u064a<br \/>\n\u0627\u0644\u0645\u0647\u0627\u0631\u0627\u062a<br \/>\nCustomer Service.Empower Others.Employee Monitoring and Training.Effective Communication. Problem-Solving.Demonstrate Integrity.Emotional Intelligence.Arabic &amp; English speakers Locally available in QatarMust have call center experience<br \/>\n\u0627\u0644..<\/p>\n","protected":false},"author":2,"featured_media":40604,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_ti_tpc_template_sync":false,"_ti_tpc_template_id":"","spay_email":"","footnotes":""},"categories":[11,35],"tags":[],"class_list":["post-308051","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-11","category-__"],"jetpack_featured_media_url":"https:\/\/wathefty.com\/jobs\/wp-content\/uploads\/2022\/07\/\u0648\u0638\u0627\u0626\u0641-\u0627\u0644\u0623\u0631\u062f\u0646.png","_links":{"self":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts\/308051","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/comments?post=308051"}],"version-history":[{"count":0,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts\/308051\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/media\/40604"}],"wp:attachment":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/media?parent=308051"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/categories?post=308051"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/tags?post=308051"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}