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SALES REPRESENTATIVE | IKEA | Oman ( Omani Only)<\/p>\n
KEY ROLE-SPECIFIC ACCOUNTABILITIES: <\/p>\n
CUSTOMERS<\/p>\n
\u2022 Ensure our guests are always in focus and strive to make them smile. Meet and serve our guests showing empathy and care. Willing to listen and support them with an attitude based on the IKEA values.<\/p>\n
\u2022 Lead by example and a good ambassador for the IKEA store in all contact with our guests, and give them a good reason to return again and again.<\/p>\n
\u2022 Always look at our store through the eyes of our customers. Have a daily dialogue with our guests to get continuous feedback about their experiences and to learn more about their needs and wants, then act based on their input.<\/p>\n
\u2022 Meet the needs of customers by being understanding and sensitive to diverse customers, by initiating and developing effective working relationships with the customer and by establishing trust and confidence with the customers. <\/p>\n
\u2022 Determine the customers\u2019 requirements and assist them in their orders<\/p>\n
\u2022 Maintain contact and advising customers on news or recently received items of customer\u2019s interest or which have been reserved as well as following up on quotations sent in an effort to convert to actual sales.<\/p>\n
\u2022 Provide the highest level of Customer Service.<\/p>\n
\u2022 Empower and encourage the team to take immediate action to meet the needs of guests and give input on how to continuously improve our meeting with them.<\/p>\n
\u2022 Ensure our guests have a great shopping experience always throughout the day.<\/p>\n
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COMMERCIAL<\/p>\n
\u2022 Promote the sales of products by spotting and seizing sales opportunities, offering alternatives solutions to problems and suggesting add on sales in order to achieve the established sales target.<\/p>\n
\u2022 Suggest means of sale improvement to his supervisor as well as determining \u201cslow moving\u201d or \u201cnon-selling\u201d items and suggesting sales action. <\/p>\n
\u2022 Maintain a fully display of products via merchandising methods as laid down by the company. <\/p>\n
\u2022 Remain aware of developments in the local market by being attentive, to information given by customers, to advertising and promotions in the media and also by making scheduled market visits so as to be able to maintain the company\u2019s competitive advantage and to properly advise customers. <\/p>\n
\u2022 Keep an update on changes in the company\u2019s products range such as new items or changes in existing items as well as informing the Sales Manager of any customer\u2019s problems\/comments on the product range or gaps in the range.<\/p>\n
OPERATIONS<\/p>\n
\u2022 Conduct a daily detailed inspection of his assigned area so as to review the availability and positioning of price labels, product information tags and other communication media. <\/p>\n
\u2022 Review daily stock level on all products in his assigned area and recommends orders to the Shopkeeper.<\/p>\n
\u2022 Coordinates with Procurement Executive for information pertaining to stocks in his assigned area.<\/p>\n
<\/p>\n
About you:<\/p>\n
You will establish rapport and credibility in assisting customers to purchase the company\u2019s product range whilst at the same time maintaining the company\u2019s standard of merchandising and ensuring stock availability to achieve sales target set by the company by going the extra mile to exceed expectations.<\/p>\n
<\/p>\n
What\u2019s more, we believe that you have the following knowledge, capabilities and motivation:<\/p>\n
\u2022Live and share the IKEA values every day<\/p>\n
\u2022You have 3 to 5 years experience in a similar role. <\/p>\n
\u2022You take initiative , Sales Drivrn , Customer Focused<\/p>\n
\u2022You have excellent communication and interpersonal skills<\/p>\n