.<\/h2>\n

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and\/or expression, sexual orientation, religion or belief, HIV status or disability. <\/strong><\/p>\n

Job Posting Information<\/h2>\n

Posting Date: 22\/12\/2022<\/p>\n

Closing Date: 05\/01\/2023<\/p>\n

ABOUT WFP<\/h2>\n

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.<\/p>\n

WFP Sudan has the potential to reach millions of food insecure people across Sudan \u2013 with a total of 4 million people assisted in 2018. WFP Sudan, one of the largest and complex operations for WFP globally, is currently rolling out its five-year Country Strategic Plan<\/em> (2019-2023), which aims to provide emergency assistance through a hybrid approach (Cash, food and vouchers), along with life-changing types of programmes (Nutrition, Resilience and School Feeding).<\/p>\n

.<\/p>\n

ORGANIZATIONAL CONTEXT<\/h2>\n

These jobs are found in Country Offices (COs), Regional Bureaux (RBs), and Headquarters (HQ). Job holders may either perform administrative support functions in the front office and report to the Business Support Associate, or provide administrative support to team(s) with the reporting line to the relevant Head of Unit, Chief, or the designate. In cases where these positions support a specific business stream, the reporting line may be to the relevant Head of Unit, Chief, or the designate.
At this level, work is carried out under minimal supervision. Job holders are expected to produce organised and accurate work, undertaking specific business support activities. They may offer guidance on standard practices to more junior staff in their area of work.<\/p>\n

KEY ACCOUNTABILITIES (not all-inclusive)<\/h2>\n

Under the direct supervision of the Call Center Supervisor and the overall guidance of the Complaints and Feedback (CFM) Manager, the Call Center Operator will undertake the following responsibilities:<\/p>\n

\n
• Answer incoming calls, provide immediate response to information inquiries and questions, recording all user information into the CFM database system;<\/li>\n
• Ensure clear understanding of the Call Centre Standard Operating Procedures and adherence to all relevant guidance while managing incoming and outgoing calls;<\/li>\n
• Assists callers in identifying needs and simplify the information required to ensure adequate and clear information is collected from the caller, and record accurately;<\/li>\n
• Ensure responses\/feedback is delivered to users and update the database system;<\/li>\n
• Create new complaints in the CFM Online Database System with accuracy and under relevant modules;<\/li>\n<\/ul>\n

  STANDARD MINIMUM QUALIFICATIONS<\/h2>\n

  Education: Completion of secondary school education. A post-secondary certificate in the related functional area. University Degree in Business Administration, IT, Economics, Statistics, Social science or any other relevant field is desirable.
  Experience: At least four years of experience in a busy customer service-oriented position preferably within humanitarian context..
  Knowledge & Skills:<\/p>\n\n\n\n

  \n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n \tDESIRED EXPERIENCES FOR ENTRY INTO THE ROLE:<\/h2>\n \n Knowledge related to analysis and representation of data. <\/li>\n Knowledge related to computer operations to include the use of email, web browser and customer service and data entry techniques.<\/li>\n Ability to handle pressure<\/li>\n Ability to think quickly and communicate clearly with a variety of callers <\/li>\n Ability to handle a high volume of calls.<\/li>\n<\/ul>\n 4Ps CORE ORGANISATIONAL CAPABILITIES<\/h2>\n Purpose <\/strong><\/p>\n \n Understand and communicate the Strategic Objectives: Helps teammates articulate WFP\u2019s Strategic Objectives.<\/li>\n Be a force for positive change: Suggests potential improvements to team\u2019s work processes to supervisor.<\/li>\n Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.<\/li>\n Make our mission visible in everyday actions: Articulates how own unit\u2019s responsibilities will serve WFP\u2019s mission.<\/li>\n<\/ul>\n People <\/strong><\/p>\n \n Look for ways to strengthen people's skills: Trains junior teammates on new skills and capabilities.<\/li>\n Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.<\/li>\n Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.<\/li>\n Create an \u201cI will\u201d\/\u201dWe will\u201d spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.<\/li>\n<\/ul>\n Performance <\/strong><\/p>\n \n Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.<\/li>\n Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.<\/li>\n Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.<\/li>\n Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.<\/li>\n<\/ul>\n Partnership <\/strong><\/p>\n \n Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.<\/li>\n Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.<\/li>\n Be politically agile & adaptable: Develops an understanding of the value of WFP\u2019s teams and external partners in fulfilling team\u2019s goals and objectives.<\/li>\n Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor\u2019s priorities to fulfill internal and external partner needs.<\/li>\n<\/ul>\n FUNCTIONAL CAPABILITIES<\/h2>\n N\/A<\/p>\n HOW TO APPLY?<\/h2>\n \n To apply, please create a personal account and fill out the profile form with your personal information at http:\/\/www1.wfp.org\/careers\/job-openings. If you are an internal applicant, apply through your E-Recruitment profile.<\/li>\n In the application form, ensure filling the mandatory sections, attaching your CV, answering the pre-screening questions and agreeing on the legal statement before submitting your application.<\/li>\n Selection of staff is made on a competitive basis on account of potential and performance. All applicants will undergo a rigorous process which includes screening against job requirements, a technical test, and a panel interview.<\/li>\n<\/ul>\n TALENTED WOMEN ARE HIGHLY ENCOURAGED TO APPLY<\/h2>\n \n We look for applicants with the highest integrity and professionalism who share our humanitarian values. We commit to promote diversity, gender parity and equality between men and women. WFP strives to build a work environment that is safe and respectful, and free of sexual harassment and abuse of authority. We believe in open communication, and every individual at WFP is treated with respect regardless of gender, age, ethnicity, religious and political beliefs, etc. In this pursuit, WFP assists women to balance work exigencies with personal and family responsibilities by providing an attractive compensation package, including fully paid maternity leave for 16 weeks breastfeeding time off, and the possibility to avail of flexible working arrangements. Also, we endeavor to provide our staff, women, and men, with training and professional career development.<\/li>\n<\/ul>\n DEADLINE FOR APPLICATIONS<\/h2>\n 05 January 2023<\/h2>\n \n Qualified female applicants encouraged to apply.<\/li>\n This position is open ONLY for Sudanese nationals only.<\/li>\n WFP does not charge any fee at any stage of its recruitment process<\/li>\n WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV\/ADIS status.<\/li>\n Please indicate in your cover letter the duty station(s) you prefer to be deployed should you be a successful candidate.<\/li>\n<\/ul>\n .<\/h2>\n WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP\u2019s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment<\/p>\n WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.<\/em><\/p>\n Apply For Job<\/a><\/p>\n","protected":false},"excerpt":{"rendered":" . \nWFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and\/or expression, sexual orientation, religion or belief, HIV status or disability. \nJob Posting Information \nPosting Date: 22\/12\/2022<\/p>\n Closing Date: 05\/01\/2023<\/p>\n ABOUT WFP \nThe United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.<\/p>\n WFP Sudan has the potential to reach millions of food insecure people across Sudan \u2013 with a total of 4 million people assisted in 2018. WFP Sudan, on..<\/p>\n","protected":false},"author":2,"featured_media":40604,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_ti_tpc_template_sync":false,"_ti_tpc_template_id":"","spay_email":"","footnotes":""},"categories":[3,26],"tags":[],"class_list":["post-296228","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-3","category---wfp"],"jetpack_featured_media_url":"https:\/\/wathefty.com\/jobs\/wp-content\/uploads\/2022\/07\/\u0648\u0638\u0627\u0626\u0641-\u0627\u0644\u0623\u0631\u062f\u0646.png","_links":{"self":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts\/296228","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/comments?post=296228"}],"version-history":[{"count":0,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts\/296228\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/media\/40604"}],"wp:attachment":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/media?parent=296228"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/categories?post=296228"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/tags?post=296228"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}