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{"id":284455,"date":"2022-12-11T11:03:13","date_gmt":"2022-12-11T08:03:13","guid":{"rendered":"https:\/\/wathefty.com\/jobs\/2022\/12\/11\/premium-senior-advisor\/"},"modified":"2022-12-11T11:03:13","modified_gmt":"2022-12-11T08:03:13","slug":"premium-senior-advisor","status":"publish","type":"post","link":"https:\/\/wathefty.com\/jobs\/2022\/12\/11\/premium-senior-advisor\/","title":{"rendered":"Premium Senior Advisor"},"content":{"rendered":"

Premium Senior Advisor\t<\/p>\n

\u0627\u0644\u0648\u0635\u0641 \u0627\u0644\u0648\u0638\u064a\u0641\u064a<\/h2>\n
Role purpose: <\/p>\n
Responsible for building and maintaining business relationships with the premium customers (create moments of truth), and are accountable for proactively driving improvement, development of the service including retention new acquisitions and ensuring contractual obligations are met. <\/p>\n
Role is also responsible for supporting the team leader and from time to time stand-in as the shift leader.<\/p>\n
Key accountabilities and decision ownership: <\/p>\n
\u00b7 Building and maintaining business relationships with clients and key personnel<\/p>\n
\u00b7 Conducting recurring customer reviews to ensure clients are satisfied with their products and services.<\/p>\n
\u00b7 Alerting the sales team of potential opportunities for further sales within key clients.<\/p>\n
\u00b7 Letting customers know about other products the company offers.<\/p>\n
\u00b7 Achieving client relationship targets and KPI\u2019s as set.<\/p>\n
\u00b7 Escalating and resolving areas of concern as raised by clients and keeping them updated.<\/p>\n
\u00b7 Carrying out client satisfaction surveys and reviews.<\/p>\n
\u00b7 Monitoring customer contacts against service level agreements and flagging potential issues.<\/p>\n
\u00b7 Updating the CRM and ensuring account managers are aware of changes within clients.<\/p>\n
\u00b7 Handle the outbounds tasks for the premium and HV customers<\/p>\n
\u00b7 Handle escalations and complaints and follow up on them<\/p>\n
\u00b7 Return port out customers<\/p>\n

\u0627\u0644\u0648\u0635\u0641 \u0627\u0644\u0648\u0638\u064a\u0641\u064a<\/h2>\n

\u0627\u0644\u0645\u0647\u0627\u0631\u0627\u062a<\/h2>\n
Education and MS Skills<\/p>\n
\n
High school<\/li>\n
Diploma<\/li>\n
Microsoft Excel and PowerPoint skill<\/li>\n<\/ul>\n
Key performance indicators: [max 3]:<\/p>\n
\n
Customer Effort<\/li>\n
TNPS\/ FTF<\/li>\n
FCR<\/li>\n
Managing Churn and retentions<\/li>\n<\/ul>\n
\n
Fluent in both Arabic and English<\/li>\n
Strong interpersonal skills and an ability to build rapport with customers.<\/li>\n
Computer literacy, Windows Operating Systems and internet applications<\/li>\n
Previous experience working as a client relationship manager or a track record of managing client relationships<\/li>\n
Customer obsessed, demonstrates a deep insight into their way of thinking<\/li>\n
Articulates the customers\u2019 perspective in easy-to-understand ways bringing a unified understanding to colleagues<\/li>\n
Constructively challenges the status quo with a focus on customers and profitability<\/li>\n
Drive improvements to business processes with a can-do attitude when working in a demanding and challenging environment<\/li>\n
Able to design and implement new processes\/ procedures whilst having the ability to identify new opportunities <\/li>\n<\/ul>\n
Behavioral competencies::<\/p>\n
\n
Maintains effective work behavior in the face of pressure and setbacks. Successfully adapts to changing demands and conditions <\/li>\n<\/ul>\n
\n
Team player<\/li>\n
High soft skills<\/li>\n<\/ul>\n
\u0627\u0644\u0645\u0647\u0627\u0631\u0627\u062a<\/h2>\n
\u062a\u0641\u0627\u0635\u064a\u0644 \u0627\u0644\u0648\u0638\u064a\u0641\u0629<\/h2>\n
\n
\u0645\u0646\u0637\u0642\u0629 \u0627\u0644\u0648\u0638\u064a\u0641\u0629<\/dt>\n
\u0627\u0644\u062f\u0648\u062d\u0629, \u0642\u0637\u0631 <\/dd>\n
\u0642\u0637\u0627\u0639 \u0627\u0644\u0634\u0631\u0643\u0629<\/dt>\n
\u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0648\u0627\u0644\u0634\u0628\u0643\u0627\u062a<\/dd>\n
\u0637\u0628\u064a\u0639\u0629 \u0639\u0645\u0644 \u0627\u0644\u0634\u0631\u0643\u0629<\/dt>\n
\u0635\u0627\u062d\u0628 \u0639\u0645\u0644 (\u0627\u0644\u0642\u0637\u0627\u0639 \u0627\u0644\u062e\u0627\u0635)<\/dd>\n
\u0627\u0644\u062f\u0648\u0631 \u0627\u0644\u0648\u0638\u064a\u0641\u064a<\/dt>\n
—<\/dd>\n
\u0646\u0648\u0639 \u0627\u0644\u062a\u0648\u0638\u064a\u0641<\/dt>\n
—<\/dd>\n
\u0627\u0644\u0631\u0627\u062a\u0628 \u0627\u0644\u0634\u0647\u0631\u064a<\/dt>\n
\u063a\u064a\u0631 \u0645\u062d\u062f\u062f<\/dd>\n
\u0639\u062f\u062f \u0627\u0644\u0648\u0638\u0627\u0626\u0641 \u0627\u0644\u0634\u0627\u063a\u0631\u0629<\/dt>\n
1<\/dd>\n<\/dl>\n
\u062a\u0641\u0627\u0635\u064a\u0644 \u0627\u0644\u0648\u0638\u064a\u0641\u0629<\/h2>\n
\u0627\u0644\u0645\u0631\u0634\u062d \u0627\u0644\u0645\u0641\u0636\u0644<\/h2>\n
\n
\u0627\u0644\u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u0645\u0647\u0646\u064a<\/dt>\n
\u0645\u062a\u0648\u0633\u0637 \u0627\u0644\u062e\u0628\u0631\u0629<\/dd>\n
\u0639\u062f\u062f \u0633\u0646\u0648\u0627\u062a \u0627\u0644\u062e\u0628\u0631\u0629<\/dt>\n
\u0627\u0644\u062d\u062f \u0627\u0644\u0623\u0642\u0635\u0649: 2<\/dd>\n
\u0627\u0644\u0634\u0647\u0627\u062f\u0629<\/dt>\n
\u0627\u0644\u062b\u0627\u0646\u0648\u064a\u0629 \u0627\u0644\u0639\u0627\u0645\u0629 \u0623\u0648 \u0645\u0627 \u064a\u0639\u0627\u062f\u0644\u0647\u0627<\/dd>\n<\/dl>\n
\u0627\u0644\u0645\u0631\u0634\u062d \u0627\u0644\u0645\u0641\u0636\u0644<\/h2>\n
\u0627\u0644\u062a\u0639\u0644\u064a\u0645<\/h2>\n
None<\/p>\n
\u0627\u0644\u062a\u0639\u0644\u064a\u0645<\/h2>\n
Original Article<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"
Premium Senior Advisor
\n\u0627\u0644\u0648\u0635\u0641 \u0627\u0644\u0648\u0638\u064a\u0641\u064a<\/p>\n
Role purpose: <\/p>\n
Responsible for building and maintaining business relationships with the premium customers (create moments of truth), and are accountable for proactively driving improvement, development of the service including retention new acquisitions and ensuring contractual obligations are met. <\/p>\n
Role is also responsible for supporting the team leader and from time to time stand-in as the shift leader.<\/p>\n
Key accountabilities and decision ownership: <\/p>\n
\u00b7 Building and maintaining business relationships with clients and key personnel<\/p>\n
\u00b7 Conducting recurring customer reviews to ensure clients are satisfied with their products and services.<\/p>\n
\u00b7 Alerting the sales team of potential opportunities for further sales within key clients.<\/p>\n
\u00b7 Letting customers know about other products the company offers.<\/p>\n
\u00b7 Achieving client relationship targets and KPI\u2019s as set.<\/p>\n
\u00b7 Escalating and resolving areas of concern as raised by clients and keeping them updated.<\/p>\n
\u00b7 C..<\/p>\n","protected":false},"author":2,"featured_media":40604,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_ti_tpc_template_sync":false,"_ti_tpc_template_id":"","spay_email":"","footnotes":""},"categories":[11,35],"tags":[],"class_list":["post-284455","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-11","category-__"],"jetpack_featured_media_url":"https:\/\/wathefty.com\/jobs\/wp-content\/uploads\/2022\/07\/\u0648\u0638\u0627\u0626\u0641-\u0627\u0644\u0623\u0631\u062f\u0646.png","_links":{"self":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts\/284455","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/comments?post=284455"}],"version-history":[{"count":0,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts\/284455\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/media\/40604"}],"wp:attachment":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/media?parent=284455"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/categories?post=284455"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/tags?post=284455"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}

\u0627\u0644\u0648\u0635\u0641 \u0627\u0644\u0648\u0638\u064a\u0641\u064a<\/h2>\n

\u0627\u0644\u0645\u0647\u0627\u0631\u0627\u062a<\/h2>\n

\u062a\u0641\u0627\u0635\u064a\u0644 \u0627\u0644\u0648\u0638\u064a\u0641\u0629<\/h2>\n

\u0627\u0644\u0645\u0631\u0634\u062d \u0627\u0644\u0645\u0641\u0636\u0644<\/h2>\n

\u0627\u0644\u062a\u0639\u0644\u064a\u0645<\/h2>\nNone<\/p>\n

\u0627\u0644\u062a\u0639\u0644\u064a\u0645<\/h2>\n
None<\/p>\n