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As an Account Support Associate (ASA), you\u2019ll be a key member of our Business Support Services (BSS) team. The ASA program supports a wide range of service lines (Assurance, Advisory, Tax and Transaction Advisory Services), making this a great place to gain exposure to new skills and progress your career.
The opportunity
You will work directly with high-level client-serving professionals (partners\/principals, executive directors, senior managers and managers) to drive project management and engagement coordination for EY\u2019s key account client-serving teams. You will drive efficiencies for the account teams and reduce time to provide services to clients, with a focus on maintaining the applicable professional standards.
Your key responsibilities
You\u2019ll likely balance your time between both project management and analytics. We\u2019ll also look to you to audit and manage budgets and expenses, along with compliance and due diligence.
Skills and attributes for success
\u2022 Manage stakeholder expectations, project plans and communications, and provide status updates as needed to continuously advance service delivery
\u2022 Gain a strong knowledge of the service line and the engagement, EY\u2019s structure, key personnel and EY\u2019s policies\/procedures
\u2022 Act as the knowledge manager for the engagement team, managing internal databases and\/or portals designed to facilitate global team communications and coordination of go-to-market strategy
\u2022 Take complete ownership of engagement economics (e.g., hours\/budgets\/estimates to complete, fees, billings, Work in Process spreadsheets), proactively collaborating with relevant team members to resolve any issues that arise
\u2022 Collaborate with the account team, business development and resource management teams to achieve team goals
\u2022 Coordinate risk management processes, such as engagement letters, client continuance, independence, family tree, preapproval and other regulatory requirements
To qualify for the role you must have
\u2022 Strong data analytics and Excel skills (e.g. pivot tables)
\u2022 Excellent oral and written communication skills
\u2022 Excellent listening, influencing, interpersonal and presentation skills
\u2022 The ability to address all relevant information\/data and develop practical approaches to answering problems
\u2022 A creative and curious approach to tackling complex challenges, leveraging internal tools and resources to achieve favorable results
\u2022 A results-oriented approach to drive improvements in engagement economics (financial systems, relationship management tools, revenue pipeline, sales cycle reports, risk assessments)
\u2022 A proven ability to work independently with minimum supervision, and collaboratively with virtual teams
\u2022 An ability to effectively manage concurrent projects and prioritize multiple tasks, including multi-location coordination
\u2022 The capability to meet tight deadlines, performing fine-quality work and diligent follow-up
\u2022 The ability to summarize and conclude activities, applying appropriate documentation standards and lessons learned
\u2022 The capacity to protect confidential and proprietary information
Ideally, you\u2019ll also have
\u2022 A background in a direct client service role
\u2022 A bachelor\u2019s degree
What we look for
We\u2019re most interested in people with big ideas who aren\u2019t afraid to voice them. You\u2019ll need a proactive approach to work and the curiosity to seek out new challenges without being pushed. If you\u2019re ready to make a real contribution to our goal of building a better working world, this role is for you.
What we offer
We offer a competitive compensation package where you\u2019ll be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer:
\u2022 Contin<\/p>\n
As an Account Support Associate (ASA), you\u2019ll be a key member of our Business Support Services (BSS) team. The ASA program supports a wide range of service lines (Assurance, Advisory, Tax and Transaction Advisory Services), making this a great place to gain exposure to new skills and progress your career.
The opportunity
You will work directly with high-level client-serving professionals (partners\/principals, executive directors, senior managers and managers) to drive project management and engagement coordination for EY\u2019s key account client-serving teams. You will drive efficiencies for the account teams and reduce time to provide services to clients, with a focus on maintaining the applicable professional standards.
Your key responsibilities
You\u2019ll likely balance your time between both project management and analytics. We\u2019ll also look to you to audit and manage budgets and expenses, along with compliance and due diligence.
Skills and attributes for success
\u2022 Manage stakeholder expectations, project plans and communications, and provide status updates as needed to continuously advance service delivery
\u2022 Gain a strong knowledge of the service line and the engagement, EY\u2019s structure, key personnel and EY\u2019s policies\/procedures
\u2022 Act as the knowledge manager for the engagement team, managing internal databases and\/or portals designed to facilitate global team communications and coordination of go-to-market strategy
\u2022 Take complete ownership of engagement economics (e.g., hours\/budgets\/estimates to complete, fees, billings, Work in Process spreadsheets), proactively collaborating with relevant team members to resolve any issues that arise
\u2022 Collaborate with the account team, business development and resource management teams to achieve team goals
\u2022 Coordinate risk management processes, such as engagement letters, client continuance, independence, family tree, prea<\/p>\n