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Key Roles & Responsibilities<\/p>\n
Customer Service<\/p>\n
\u2022 Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution<\/p>\n
\u2022 Communicate to the clients\/customers regarding the cargo which have been shipped via land, air or sea freight<\/p>\n
\u2022 Respond to all requests for quotations from internal parties within 24 hours from initial receipt with a daily tracking report<\/p>\n
\u2022 Monitor daily shipments, handle any issues that may have occurred such as lost shipments, Ship on Board (SOB) status, Shipment status, Container loading and positioning, etc.<\/p>\n
\u2022 Liaise with all overseas agents, major shipping lines and airlines in procuring the best rates as per the customer's requirements<\/p>\n
\u2022 Ensure a high level of customer satisfaction and maintain a closed contact with all customers<\/p>\n
Operations<\/p>\n
\u2022 Provide to Assistant Manager weekly inbound and outbound volume reports by customer<\/p>\n
\u2022 Participate in the operations activities in cooperation with other relevant departments to ensure proper coordination of orders<\/p>\n
\u2022 Coordinate with the MLC Operations team to find solutions and resolve matters in relation to customer's queries<\/p>\n
\u2022 Maintain records of interactions\/shipments with the customers in an orderly manner<\/p>\n
\u2022 Obtain and evaluate all relevant information to handle product and service inquiries and follow up to ensure that appropriate actions were taken<\/p>\n
\u2022 Refer unresolved customer grievances or special requests to designated departments for further investigation<\/p>\n
\u2022 Assist A\/R collections and support team members when needed<\/p>\n
Other<\/p>\n
\u2022 Perform other job-related duties as assigned<\/p>\n
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Qualifications<\/p>\n
Education & Professional Qualification:<\/p>\n
– Diploma in a relevant field<\/p>\n
Professional Experience:<\/p>\n
– 2-3 years of experience in customer service role<\/p>\n
– Previous experience in the logistics industry is a preferred<\/p>\n
Geographic Experience:<\/p>\n
– Middle East\/GCC Experience<\/p>\n
Computer Skills:<\/p>\n
– Working knowledge of Office and web applications<\/p>\n
– Experience in using modern WMS systems including barcoding, Master data, RF, etc..<\/p>\n
Language Skills:<\/p>\n
– Fluent in English – both written and spoken<\/p>\n
– Other languages is a plus<\/p>\n