Cafe Manager\t<\/p>\n

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Cafe Manager| M&S| UAE<\/p>\n

Overview of the role:<\/p>\n

Caf\u00e9 Manager are responsible for managing a department\/s and the team. Ensures merchandising, stock availability, profit protection, sales, BTF and general day-to-day management of department. Ensure excellent customer service in the Department and within the store. Training and Development of the staff, is a role model for sales assistants, senior sales assistants and develop contact with customers<\/p>\n

What you will do:-<\/p>\n

Description of Accountability:<\/p>\n

Customer Service<\/p>\n

\n
• Daily coaching of colleagues to maximise impact at department level and developing all employees to deliver world class service.<\/li>\n
• Responsible for protecting the Customer Journey whilst duty managing, prioritising and co-ordinating the store objectives to maximise the customer experience<\/li>\n
• Replying to all customer feedback and following up actions within the department on a daily basis<\/li>\n
• Delivers friendly, knowledgeable and efficient service within the department including sight lines, sizing and one to one customer interaction<\/li>\n
• Delivers friendly, knowledgeable and efficient service within the department.<\/li>\n<\/ul>\n

  Store Operations<\/p>\n

  \n
  • Ensure store opening and closing procedures are adhered to. <\/li>\n
  • Ensure Store cover is planned and implemented properly. <\/li>\n
  • Implement company visual guidelines, layouts and timescales within your department and ensuring clear sight lines and clear navigation throughout the department<\/li>\n
  • Conduct daily floor walks generating positive sale driving actions and coach colleagues around conversion, basket drivers and profit optimisation<\/li>\n
  • Cash line procedures are adhered to and controls are implemented (employee purchases, returns, damages, etc).<\/li>\n
  • Safety procedures need to be implemented in line with company policy.<\/li>\n
  • Adherers to Standard Operating Procedures (SOP) manual on day to day basis <\/li>\n<\/ul>\n

    People Management<\/p>\n

    \n
    • Newcomers and staff are properly inducted and trained. <\/li>\n
    • Manage department colleague's Performance Development Reviews (PDRs)and handle all relevant HR issues on a timely manner in accordance with company policies and procedures<\/li>\n
    • Effectively manages conflicts & motivating colleagues to perform to their best of the abilities.<\/li>\n<\/ul>\n

      <\/p>\n

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      Required Skills to be successful:<\/p>\n

      \n
      • Should have a friendly and engaging personality and be comfortable with working with members of the general public.<\/li>\n
      • Good verbal communication skills<\/li>\n
      • Ability to stand for a minimum of 8 hours<\/li>\n
      • Confident, helpful and polite and be physically fit<\/li>\n
      • Stock replenishment<\/li>\n
      • The ability to lead and motivate a team<\/li>\n
      • Excellent communication and 'people' skills<\/li>\n
      • A strong commitment to customer service<\/li>\n
      • The ability to work under pressure and handle challenging situations<\/li>\n
      • Confidence, drive and enthusiasm<\/li>\n
      • Decision-making ability and a sense of responsibility<\/li>\n
      • The ability to understand and analyse sales figures<\/li>\n<\/ul>\n

        What equips you for the role:<\/p>\n

        \n
        • Bachelor Degree<\/li>\n
        • 4-5 years\u2019 experience in similar field.<\/li>\n
        • Proven ability to achieve goals.<\/li>\n
        • Good Personality<\/li>\n
        • Good communication skills (verbal and written)<\/li>\n
        • Excellent relationship skills<\/li>\n
        • Good Excel skills<\/li>\n
        • Accountability<\/li>\n<\/ul>\n

          <\/p>\n

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          \u063a\u064a\u0631 \u0645\u062d\u062f\u062f<\/dd>\n

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          1<\/dd>\n<\/dl>\n

          \u0644\u0644\u062a\u0642\u062f\u0645 \u0639\u0644\u0649 \u0627\u0644\u0648\u0638\u064a\u0641\u0629<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

          Cafe Manager
          \n\u0627\u0644\u0648\u0635\u0641 \u0627\u0644\u0648\u0638\u064a\u0641\u064a<\/p>\n

          Cafe Manager| M&S| UAE
          \nOverview of the role:
          \nCaf\u00e9 Manager are responsible for managing a department\/s and the team. Ensures merchandising, stock availability, profit protection, sales, BTF and general day-to-day management of department. Ensure excellent customer service in the Department and within the store. Training and Development of the staff, is a role model for sales assistants, senior sales assistants and develop contact with customers
          \nWhat you will do:-
          \nDescription of Accountability:
          \nCustomer Service
          \nDaily coaching of colleagues to maximise impact at department level and developing all employees to deliver world class service.Responsible for protecting the Customer Journey whilst duty managing, prioritising and co-ordinating the store objectives to maximise the customer experienceReplying to all customer feedback and following up actions within the department on a daily basisDelivers friendly, knowledgeable and efficient service within the departme..<\/p>\n","protected":false},"author":2,"featured_media":40604,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_ti_tpc_template_sync":false,"_ti_tpc_template_id":"","spay_email":"","footnotes":""},"categories":[18,33],"tags":[],"class_list":["post-249502","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-_","category-__"],"jetpack_featured_media_url":"https:\/\/wathefty.com\/jobs\/wp-content\/uploads\/2022\/07\/\u0648\u0638\u0627\u0626\u0641-\u0627\u0644\u0623\u0631\u062f\u0646.png","_links":{"self":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts\/249502","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/comments?post=249502"}],"version-history":[{"count":0,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts\/249502\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/media\/40604"}],"wp:attachment":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/media?parent=249502"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/categories?post=249502"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/tags?post=249502"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}