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Omani National | Customer Service Representative | Thrifty Rent A Car | Al Futtaim Automotive<\/p>\n
Overview of the role:<\/p>\n
To ensure the customer is dealt with in a pleasant, professional and efficient manner providing best in class customer service and products. Ensure high level of customer satisfaction and enhancing the brand image to meet and exceed set standards. Continuously drive Customer Service Values to improve customer engagement.<\/p>\n
What you will do:<\/p>\n
\u2022 Achieve group revenue target for daily, weekly and monthly rentals \u2013 for the branch. <\/p>\n
\u2022 Maintain counter as per business standards. operational audits.<\/p>\n
\u2022 Ensure that all documentation and system accuracy is maintained and relevant documents are obtained at the time of checkout and scanned clearly into the system.<\/p>\n
\u2022 Customer Service: Continuously exceed customer expectations from all customer touch points within the business. All customer queries handled in a professional and timely manner.<\/p>\n
\u2022 Manage the variance report items on a daily basis and rectify the errors without delay during the shift.<\/p>\n
\u2022 Manage the pre check ins daily and ensure that closing of rental is done without delay. Justification of unclosed rentals.<\/p>\n
\u2022 Shift Handover : Ensure shift closing is done as per set standards and that there no variances. Vehicle inventory, manual docs, cash etc., are properly handed over and acknowledged. To settle any variances within 24 hours. <\/p>\n
Required Skills to be successful:<\/p>\n
\u2022 Bachelor\u2019s degree or diploma in business administration or any related field <\/p>\n
\u2022 Good communication skills<\/p>\n
\u2022 Customer service experience <\/p>\n
\u2022 Computer skills <\/p>\n
About the Team:<\/p>\n
The role will report to Country Manager and you will be working in a busy environment wherein you will be dealing directly with our customers in dialy basis.<\/p>\n
What equips you for the role:<\/p>\n
Minimum Qualifications and Knowledge: Graduate<\/p>\n
Job-Specific Skills: PC literate, hospitality background, understanding of vehicle rental will be an advantage.<\/p>\n
Behavioural Competencies: Customer service skills, Excellent communication skills, team player, planning and organization, problem solving.<\/p>\n
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