\u0648\u0638\u0627\u0626\u0641 \u0634\u0627\u063a\u0631\u0629 \u0644\u062f\u0649 \u0627\u0644\u0645\u0644\u0643\u064a\u0629 \u0627\u0644\u0627\u0631\u062f\u0646\u064a\u0629 \u0628\u062e\u0628\u0631\u0629 \u0648\u0628\u062f\u0648\u0646 \u0628\u0631\u0648\u0627\u062a\u0628 \u062a\u0635\u0644 \u0627\u0644\u0649 1000 \u062f\u064a\u0646\u0627\u0631<\/h2>\n

Job Description<\/h4>\n

\n
• Acting as a first line of contact for IT service related issues by providing prompt support to ensure operational problems are resolved as quickly as possible;<\/li>\n
• Logging all incidents and requests, categorizing and prioritizing them into SCSM;<\/li>\n
• Escalating problems and incidents to concern sections when necessary in accordance with RJ business requirement, ITIL, RJ standards and information security policy;<\/li>\n
• Working closely with other sections in the IT and other areas across ITD to maintain maximum availability of IT services;<\/li>\n
• Giving help, guidance and support to users of desktop\/Laptops;<\/li>\n
• Managing the lifecycle of incidents, problems and requests. Escalating as appropriate and closing them when the user is satisfied;<\/li>\n
• Keeping user informed of the status of services, incidents and requests;<\/li>\n
• Performing Diagnoses, trouble shooting and solving problems remotely;<\/li>\n
• Following up on user E-mails to ensure Quality of service;<\/li>\n
• Monitoring and tracking Cisco Agent System to ensure that all calls are being handled on a timely basis;<\/li>\n
• Generating a set of formatted reports about agents operations and activities.<\/li>\n<\/ul>\n

  Skills<\/h4>\n

  \n
  • Communication skills<\/li>\n
  • Team Player<\/li>\n
  • Problem-solving skills<\/li>\n
  • Experience installing software<\/li>\n
  • Experience IT issues troubleshooting<\/li>\n
  • Time Management; organizing and prioritizing work assignments<\/li>\n<\/ul>\n

    Education<\/h4>\n

    IT related degree<\/p>\n

    https:\/\/careers.royaljordanian.com\/en\/jordan\/jobs\/service-disk-4593746\/<\/a><\/p>\n

    Original Article<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

    \u0648\u0638\u0627\u0626\u0641 \u0634\u0627\u063a\u0631\u0629 \u0644\u062f\u0649 \u0627\u0644\u0645\u0644\u0643\u064a\u0629 \u0627\u0644\u0627\u0631\u062f\u0646\u064a\u0629 \u0628\u062e\u0628\u0631\u0629 \u0648\u0628\u062f\u0648\u0646 \u0628\u0631\u0648\u0627\u062a\u0628 \u062a\u0635\u0644 \u0627\u0644\u0649 1000 \u062f\u064a\u0646\u0627\u0631<\/p>\n

    Job Description<\/p>\n

    Acting as a first line of contact for IT service related issues by providing prompt support to ensure operational problems are resolved as quickly as possible;Logging all incidents and requests, categorizing and prioritizing them into SCSM;Escalating problems and incidents to concern sections when necessary in accordance with RJ business requirement, ITIL, RJ standards and information security policy;Working closely with other sections in the IT and other areas across ITD to maintain maximum availability of IT services;Giving help, guidance and support to users of desktop\/Laptops;Managing the lifecycle of incidents, problems and requests. Escalating as appropriate and closing them when the user is satisfied;Keeping user informed of the status of services, incidents and requests;Performing Diagnoses, trouble shooting and solving problems remotely;Following up on user E-mails to ensure Quality of ser..<\/p>\n","protected":false},"author":1,"featured_media":40604,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_ti_tpc_template_sync":false,"_ti_tpc_template_id":"","spay_email":"","footnotes":""},"categories":[76,3],"tags":[],"class_list":["post-223111","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category--tawzeef-jo","category-3"],"jetpack_featured_media_url":"https:\/\/wathefty.com\/jobs\/wp-content\/uploads\/2022\/07\/\u0648\u0638\u0627\u0626\u0641-\u0627\u0644\u0623\u0631\u062f\u0646.png","_links":{"self":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts\/223111","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/comments?post=223111"}],"version-history":[{"count":0,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts\/223111\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/media\/40604"}],"wp:attachment":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/media?parent=223111"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/categories?post=223111"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/tags?post=223111"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}