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<\/a><\/p>\nCustomer Experience Unit Head<\/h2>\n
Responsibilities:<\/p>\n
- \n
- Determine the methods of measuring customer satisfaction from various touch points and channels of interaction.<\/li>\n
- Studying and analyzing customer behavior and surveys results.<\/li>\n
- Monitoring the building process of end-to-end customer journey maps for all products and services, along with continuous monitoring of the journeys.<\/li>\n
- Supervising and participating in identifying customers' banking needs and taking proactive steps to maintain positive experiences.<\/li>\n
- Continues evaluation of new products, services, and any initiative related to customers, before launching.<\/li>\n
- Participate in digital and non-digital retail projects<\/li>\n
- Supervising and participating in the customers satisfaction surveys<\/li>\n<\/ul>\n
<\/p>\n
\ufeffRequirements :<\/p>\n
Technical and personal skills<\/p>\n
- \n
- Bachelor\u2019s degree in Business Administration, Marketing, or any related.<\/li>\n
- Minimum of 6 years of experience related to customer experience, customer services and services quality.<\/li>\n
- Excellent oral and verbal communication skills in both English and Arabic.<\/li>\n
- Excellent team player with good interpersonal skills<\/li>\n<\/ul>\n
\u0644\u0644\u062a\u0642\u062f\u064a\u0645 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0636\u063a\u0637 \u0639\u0644\u0649 \u0627\u0644\u0635\u0648\u0631\u0629 \u0628\u0627\u0644\u0627\u0639\u0644\u0649 \ud834\udf18 \u0627\u0636\u063a\u0637 \u0647\u0646\u0627 \u0644\u0644\u062a\u0648\u0627\u0635\u0644 \u0645\u0639\u0646\u0627 \u0639\u0644\u0649 \u0627\u0644\u062a\u0644\u064a\u062c\u0631\u0627\u0645 \ud834\udf18<\/a>
\u300e \u0627\u0636\u063a\u0637 \u0647\u0646\u0627 \u0644\u0644\u062a\u0648\u0627\u0635\u0644 \u0645\u0639\u0646\u0627 \u0639\u0644\u0649 \u0627\u0644\u0648\u0627\u062a\u0633 \u0627\u0628 <\/a> <\/a> \u300f \u0627\u0644\u0645\u0635\u062f\u0631 : <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"Customer Experience Unit HeadResponsibilities:
\nDetermine the methods of measuring customer satisfaction from various touch points and channels of interaction.Studying and analyzing customer behavior and surveys results.Monitoring the building process of end-to-end customer journey maps for all products and services, along with continuous monitoring of the journeys.Supervising and participating in identifying customers' banking needs and taking proactive steps to maintain positive experiences.Continues evaluation of new products, services, and any initiative related to customers, before launching.Participate in digital and non-digital retail projectsSupervising and participating in the customers satisfaction surveys<\/p>\n\ufeffRequirements :
\nTechnical and personal skills
\nBachelor\u2019s degree in Business Administration, Marketing, or any related.Minimum of 6 years of experience related to customer experience, customer services and services quality.Excellent oral and verbal communication skills ..<\/p>\n","protected":false},"author":2,"featured_media":169111,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_ti_tpc_template_sync":false,"_ti_tpc_template_id":"","spay_email":"","footnotes":""},"categories":[3,65],"tags":[],"class_list":["post-169110","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-3","category-65"],"jetpack_featured_media_url":"https:\/\/wathefty.com\/jobs\/wp-content\/uploads\/2022\/10\/D8A8D986D983-D8A7D984D8A7D8B3D983D8A7D986-D988D8B8D98AD981D8AAD983-D8B9D986D8A7.png","_links":{"self":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts\/169110","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/comments?post=169110"}],"version-history":[{"count":1,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts\/169110\/revisions"}],"predecessor-version":[{"id":169113,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts\/169110\/revisions\/169113"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/media\/169111"}],"wp:attachment":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/media?parent=169110"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/categories?post=169110"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/tags?post=169110"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}