Customer Service Representative- Virtual Banking (Kuwaiti Nationals)\t<\/p>\n

\u0627\u0644\u0648\u0635\u0641 \u0627\u0644\u0648\u0638\u064a\u0641\u064a<\/h2>\n

Customer Service Representative- Virtual Banking (Kuwaiti Nationals)
Job Description
-Interact with customers and service all transactional requirements.
-Answering all types of customers' transactions using (Tureconf, 3CX, Kiosk, Swift, ICBS, CBK application, social media, WhatsApp, ticking and E-mail).
-Service standards as defined to be adhered at all times.
-Any other assignments as defined by the Manager or Supervisor from time to time.
-Maintain service quality – (Following call protocol, CBK greeting ending, name, proper answers, polite and proactive response.
-Ensure accuracy of the information provided to customers, request support from Operations Officer if required.
-Keep customer information confidentiality.
-Abide by IT Security policy and procedures.
-Suggest to the customer after finishing the transaction on usage of Mobile application, On-line Banking & other services.
-Number of calls answered and average time of call as per industry standards.
-Offering correct information while maintaining high service quality utilizing Virtual Banking Skills.
-Fast response and process to financial and non-financial.
-Communicate customer's suggestions\/comments clearly to the Team Leader\/Supervisor.
-Follow-up with Branch or concerned Dept. \/Division for any issue related to the Unit.
-Accordingly lead & supervise the team of CSR to run normal Virtual Banking transactions and tasks assigned by superiors.
-Communicate with Operations Officer\/Operations Manager in case of need to solve service emergency.
Skills
-Planning and organizing
-Communication
-Client Focus
Job Location Al Kuwait, Kuwait Years of Experience Max: 3 Residence Location Kuwait<\/p>\n

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Job Source<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Customer Service Representative- Virtual Banking (Kuwaiti Nationals)
\n\u0627\u0644\u0648\u0635\u0641 \u0627\u0644\u0648\u0638\u064a\u0641\u064a<\/p>\n

Customer Service Representative- Virtual Banking (Kuwaiti Nationals)
\nJob Description
\n-Interact with customers and service all transactional requirements.
\n-Answering all types of customers' transactions using (Tureconf, 3CX, Kiosk, Swift, ICBS, CBK application, social media, WhatsApp, ticking and E-mail).
\n-Service standards as defined to be adhered at all times.
\n-Any other assignments as defined by the Manager or Supervisor from time to time.
\n-Maintain service quality – (Following call protocol, CBK greeting ending, name, proper answers, polite and proactive response.
\n-Ensure accuracy of the information provided to customers, request support from Operations Officer if required.
\n-Keep customer information confidentiality.
\n-Abide by IT Security policy and procedures.
\n-Suggest to the customer after finishing the transaction on usage of Mobile application, On-line Banking & other services.
\n-Number of c..<\/p>\n","protected":false},"author":2,"featured_media":40604,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_ti_tpc_template_sync":false,"_ti_tpc_template_id":"","spay_email":"","footnotes":""},"categories":[11,73],"tags":[],"class_list":["post-148467","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-11","category-73"],"jetpack_featured_media_url":"https:\/\/wathefty.com\/jobs\/wp-content\/uploads\/2022\/07\/\u0648\u0638\u0627\u0626\u0641-\u0627\u0644\u0623\u0631\u062f\u0646.png","_links":{"self":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts\/148467","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/comments?post=148467"}],"version-history":[{"count":0,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts\/148467\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/media\/40604"}],"wp:attachment":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/media?parent=148467"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/categories?post=148467"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/tags?post=148467"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}