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Job Number 22169817 Job Category Sales & Marketing Location Sheraton Amman Al Nabil Hotel, 5th Circle, Amman, Jordan, Jordan VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY The Catering Sales Manager is responsible for contracting and closing local catering and social business and ensuring that business is turned over properly and in a timely fashion for quality service delivery. The position is responsible for achieving catering revenue goals by actively up-selling each business opportunity to maximize revenue. The incumbent implements the brand\u2019s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience. CANDIDATE PROFILE Education and Experience \u2022 High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional. OR \u2022 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required. CORE WORK ACTIVITIES Managing Sales Activities \u2022 Manages sales efforts for the hotel including local corporate and social catering. \u2022 Works collaboratively with off-property sales channels (e.g., Sales Office, Area Sales, EST) to ensure sales efforts are coordinated, complementary and not duplicative. \u2022 Responds to incoming catering opportunities for the hotel. \u2022 Identifies, qualifies and solicits new catering business to achieve personal and hotel revenue goals. \u2022 Understands the overall market – competitors\u2019 strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. \u2022 Closes the best opportunities for the hotel based on market conditions and hotel needs. \u2022 Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. \u2022 Designs, develops and sells creative catered events. \u2022 Maximizes revenue by up-selling packages and creative food and beverage. \u2022 Manages catering sales revenue and operation budgets, and provides forecasting reports. \u2022 Develops menus which drive sales. \u2022 Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). \u2022 Participates in and practices daily service basics of the brand. \u2022 Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and\/or other appropriate stakeholders. \u2022 Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the company. Providing Exceptional Customer Service \u2022 Interacts effectively with sales, kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to ensure guest satisfaction. \u2022 Executes and supports the company\u2019s Customer Service Standards and hotel\u2019s Brand Standards. \u2022 Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program\/event. \u2022 Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. \u2022 Gains understanding of the hotel\u2019s primary target customer and service expectations; serve the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program\/event. \u2022 Develops a close working relationship with operations to ensure execution of strategies at the hotel level. Additional Responsibilities \u2022 Performs other duties, as assigned, to meet business needs. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. When you join the Sheraton family, you become a member of its global community. We\u2019ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you\u2019re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.<\/p>\n