jetpack domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/wathefty/public_html/jobs/wp-includes/functions.php on line 6260rank-math domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/wathefty/public_html/jobs/wp-includes/functions.php on line 6260advanced-ads domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/wathefty/public_html/jobs/wp-includes/functions.php on line 6260JOB DESCRIPTION:<\/p>\n
– To provide technical support; answering support queries either onsite or via phone or email.<\/p>\n
– To take ownership of user problems and be proactive when dealing with user issues.<\/p>\n
– To log all calls on the call logging system and maintain full documentation.<\/p>\n
– Respond to enquiries from clients and help them resolve any hardware or software problems.<\/p>\n
– Support users in the use of Computer equipment by providing necessary training and advice.<\/p>\n
– Troubleshooting & Problem Solving of Workstation related problems<\/p>\n
– Maintaining Asset Register of all IT equipment in IS Workshop and Department<\/p>\n
– Implement, managing and maintaining Workstations<\/p>\n
– Implementing & Support of MS O365 products<\/p>\n
– Installation and Support of Network & Local Printers<\/p>\n
– Required to work long hours from time to time<\/p>\n
– Videoconference experience support can be a good plus<\/p>\n
ESSENTIAL SKILLS:<\/p>\n
Minimum 2 years hands on experience as deskside\/Onsite support\/local IT engineer<\/p>\n
\u2219 Experience in Providing Hands & feet Support for Network and Datacenter Equipment's\/Devices<\/p>\n
\u2219 Knowledge on Microsoft Operating System installation(Win 7 & Win10) and troubleshooting skills<\/p>\n
\u2219 Knowledge in troubleshooting MS office (Outlook, Word, Excel, PowerPoint etc.)<\/p>\n
\u2219 Knowledge on desktop support knowledge including hardware, software, and networking concepts<\/p>\n
\u2219 Knowledge skills in Desktops, Workstations, Notebooks and Printers and Handhelds<\/p>\n
\u2219 Basic understanding of Audio\/Video equipment and conference room setup<\/p>\n
\u2219 User account creation for Active Directory, Exchange Mailboxes, Distribution lists<\/p>\n
\u2219 Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool. Escalations<\/p>\n
\u2219 Troubleshoot and assist end users with mobile device setup, activations and performance issues.<\/p>\n
\u2219 Handheld \u2013 IOS (Blackberry, Android optional) support knowledge<\/p>\n
\u2219 Strong Customer service skills<\/p>\n
\u2219 Strong discipline, ability to work in organized environment, follow set of different and sometimes complex company policies and regulations<\/p>\n