jetpack domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/wathefty/public_html/jobs/wp-includes/functions.php on line 6170rank-math domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/wathefty/public_html/jobs/wp-includes/functions.php on line 6170advanced-ads domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/wathefty/public_html/jobs/wp-includes/functions.php on line 6170VAC00275-Customer Champion – Tagalog Speaker\t<\/p>\n
VAC00275-Customer Champion – Tagalog Speaker
Customer Services<\/p>\n
place<\/p>\n
Muscat, Oman
Short description
Externally only
Ooredoo Family:
The department is the first line for receiving and responding to customers by calls, chat, social media and all digital channels, providing an efficient and friendly service as \u2018the face of the business\u2019 to resolve problems, provide information, and support customers in whatever way they require. In addition the teams are responsible for escalating problems or complaints out of the scope of the Call Centre Champions to the relevant unit for resolution, ensuring that the customer is kept informed at all time.
Responsibilities:<\/p>\n
Logged in and ready to take calls at all time.<\/p>\n
Answer all customer inquiries in a friendly, professional and efficient way.<\/p>\n
Use the language chosen by the customer.<\/p>\n
Give a proper greeting, presenting yourself and the company.<\/p>\n
Never put the customer on hold unless absolutely necessary, after obtaining customers agreement.<\/p>\n
Never Use rude language with customers.<\/p>\n
Solve the customer\u2019s issue, only transfer as the last solution<\/p>\n
When escalate a customer always use the proper channels as per the policy.<\/p>\n
Create BMC following the appropriate process if there is no other option.<\/p>\n
The BMC should be very clear and detailed, as technical support team should be able to solve the problem based on the agent inputs.<\/p>\n
Follow up on the BMC pending and update the customer. (Provide customers with an update of his\/her ticket status when customers call)<\/p>\n
Always get the customer confirmation that the problem is solved.<\/p>\n
Escalate any customer issue if you find it necessary.<\/p>\n
Perform outbound calls when assigned by line manager<\/p>\n
Handle customer enquiries\/complaints through digital and social media channels<\/p>\n
Follow all guidelines of Chat, Transfer to IVR<\/p>\n
Promote OO App in all calls (Not applicable for trouble tickets)<\/p>\n
Authorised to give 2 Rial in compensation if needed to solve a customer issue.<\/p>\n
Expected to be flexible and participate with special project as assigned by management
Requirements:
High School Diploma<\/p>\n
One-year experience Ideally in customer facing role, preferably within a call centre environment or a face to face retail role.<\/p>\n
Must be computer literate with good MS Office skills<\/p>\n
Understanding of customer service<\/p>\n
Understanding of telecomm products would be a distinct advantage<\/p>\n
Fluent in written and spoken English & Arabic & Tagalog
Skills Required:<\/p>\n
Complaints handling skills.<\/p>\n
Writing Notes<\/p>\n
Receiving Calls<\/p>\n
Resolving customer issues<\/p>\n
Trouble ticketing<\/p>\n
Responding to various digital channels<\/p>\n