Call Center Supervisor\t<\/p>\n

\u0627\u0644\u0648\u0635\u0641 \u0627\u0644\u0648\u0638\u064a\u0641\u064a<\/h2>\n

Call Center Supervisor
– Mohandessin, Giza
Call Center Supervisor
– Mohandessin, Giza
Posted 12 minutes ago
8
Applicants for 1 open position <\/p>\n

0
Viewed <\/p>\n

0
In Consideration <\/p>\n

0
Not Selected
Experience Needed: 2 to 4 years Education Level: Bachelor's Degree
Job Details
Career Level: Experienced (Non-Manager) Salary: Confidential Job Categories:
Skills And Tools:
Job Description<\/p>\n

Continuously monitor and check team's performance and ensure it is consistent with the overall client & Internal objectives and timelines<\/p>\n

Conduct periodic shift briefings for agents to maintain existing performance standards or address any changes in process flows or client needs<\/p>\n

Ensure agents adhere to schedules and minimize absenteeism of agents<\/p>\n

Explains and communicate KPIs \/ performance measuring parameters for team members<\/p>\n

Identify performance gaps for specific individuals and create action plans to improve performance.<\/p>\n

Positively act as the company advocate when required, explaining to agent\u2019s company goals, objectives and actions taken<\/p>\n

Work to retain agents, minimize attrition rate, and create a positive work environment for everyone to work with.<\/p>\n

Give technical assistance to agents from her team and from other teams if required.<\/p>\n

Identify process \/ team level risk and escalate the same on a timely basis to ensure early and appropriate mitigation<\/p>\n

Ensure adherence to laid down operational metrics and client determined SLAs to achieve a high level of satisfaction<\/p>\n

Respond effectively to escalate transactions, customer complaints and report escalations.<\/p>\n

Support the queue if necessary<\/p>\n

Prepare and submits internal reports<\/p>\n

Ensure adherence to laid down operational metrics and client determined SLAs for self and team members<\/p>\n

Continuously monitor, analyze agent related metrics and provide actions for improvements.<\/p>\n

Enhance self-process knowledge of handling transactions (calls \/ emails)<\/p>\n

Keep self-updated on organizational services, offers and processes<\/p>\n

Introduce or suggest process improvements by using knowledge and experience
Job Requirements<\/p>\n

Experience as Call center – Team Leader is a must.<\/p>\n

Females only.<\/p>\n

Maximum age is 33 years old.<\/p>\n

Bachelor degree.<\/p>\n

Very good written and Spoken English.<\/p>\n

Very good leadership skills.<\/p>\n

Very good communication skills.<\/p>\n

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\u063a\u064a\u0631 \u0645\u062d\u062f\u062f<\/dd>\n

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\u063a\u064a\u0631 \u0645\u062d\u062f\u062f<\/dd>\n

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\u063a\u064a\u0631 \u0645\u062d\u062f\u062f<\/dd>\n<\/dl>\n

\u062a\u0641\u0627\u0635\u064a\u0644 \u0627\u0644\u0648\u0638\u064a\u0641\u0629<\/h2>\n","protected":false},"excerpt":{"rendered":"

Call Center Supervisor
\n\u0627\u0644\u0648\u0635\u0641 \u0627\u0644\u0648\u0638\u064a\u0641\u064a<\/p>\n

Call Center Supervisor
\n– Mohandessin, Giza
\nCall Center Supervisor
\n– Mohandessin, Giza
\nPosted 12 minutes ago
\n8
\nApplicants for 1 open position <\/p>\n

0
\nViewed <\/p>\n

0
\nIn Consideration <\/p>\n

0
\nNot Selected
\nExperience Needed: 2 to 4 years Education Level: Bachelor's Degree
\nJob Details
\nCareer Level: Experienced (Non-Manager) Salary: Confidential Job Categories:
\nSkills And Tools:
\nJob Description<\/p>\n

Continuously monitor and check team's performance and ensure it is consistent with the overall client & Internal objectives and timelines
\n Conduct periodic shift briefings for agents to maintain existing performance standards or address any changes in process flows or client needs<\/p>\n

Ensure agents adhere to schedules and minimize absenteeism of agents
\n Explains and communicate KPIs \/ performance measuring parameters for team members<\/p>\n

Identify performance gaps for specific individuals and create action plans to improve performance.
\n Positively act as the company ..<\/p>\n","protected":false},"author":2,"featured_media":40604,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_ti_tpc_template_sync":false,"_ti_tpc_template_id":"","spay_email":"","footnotes":""},"categories":[14,71],"tags":[],"class_list":["post-117058","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-_","category-71"],"jetpack_featured_media_url":"https:\/\/wathefty.com\/jobs\/wp-content\/uploads\/2022\/07\/\u0648\u0638\u0627\u0626\u0641-\u0627\u0644\u0623\u0631\u062f\u0646.png","_links":{"self":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts\/117058","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/comments?post=117058"}],"version-history":[{"count":0,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts\/117058\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/media\/40604"}],"wp:attachment":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/media?parent=117058"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/categories?post=117058"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/tags?post=117058"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}