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{"id":113730,"date":"2022-09-20T05:48:55","date_gmt":"2022-09-20T02:48:55","guid":{"rendered":"https:\/\/wathefty.com\/jobs\/2022\/09\/20\/call-center-agent-7\/"},"modified":"2022-09-20T05:48:55","modified_gmt":"2022-09-20T02:48:55","slug":"call-center-agent-7","status":"publish","type":"post","link":"https:\/\/wathefty.com\/jobs\/2022\/09\/20\/call-center-agent-7\/","title":{"rendered":"Call Center Agent"},"content":{"rendered":"

Call Center Agent\t<\/p>\n

\u0627\u0644\u0648\u0635\u0641 \u0627\u0644\u0648\u0638\u064a\u0641\u064a<\/h2>\n
SOKNA is looking for Customer Service representative .The ideal candidate is an excellent communicator with outstanding organizational and coordination skills.<\/p>\n
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Job Responsibilities:<\/strong><\/p>\n
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Handle calls and inquiries from families encountering loss. Efficiently present our services and capture necessary information to make services\u2019 arrangements<\/li>\n
Understand customers\u2019 preferences and persuade them to select the most suitable services that meet their needs<\/li>\n
Flawlessly coordinate the field teams and 3rd party vendors to deliver outstanding quality services that meet our company\u2019s high standards<\/li>\n
Meticulously follow the company\u2019s process while thinking about how to constantly improve it and propose optimizations<\/li>\n
Problem-solve issues on the fly or quickly escalate to management when appropriate to ensure 100% customer satisfaction<\/li>\n
Use SOKNA\u2019s internal platform to track and document the services we execute and capture learnings we can use to enhance operations<\/li>\n
Consistently communicate and follow up with customers and family members throughout the day of their loss and beyond<\/li>\n<\/ul>\n
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Job Requirements:<\/strong><\/p>\n
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A Bachelor's degree with 1 – 3 years of work experience<\/li>\n
Highly organized and detail oriented<\/li>\n
Process-driven with solid multi-tasking capabilities<\/li>\n
Effective communication skills with strong focus on customer satisfaction<\/li>\n
Excellent in spoken and written English and Arabic<\/li>\n
Experience within a Dispatch work environment is a plus<\/li>\n<\/ul>\n
Work Conditions:<\/strong><\/p>\n
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Work Location: Zamalek<\/li>\n
5 working days<\/li>\n
2 days off (rotational)<\/li>\n<\/ul>\n
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Perks at SOKNA:<\/strong><\/p>\n
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Full medical\/dental\/vision coverage<\/li>\n
Team-oriented and supportive work environment<\/li>\n
Opportunities for growth and professional development<\/li>\n
Quarterly team-building events and outings<\/li>\n<\/ul>\n
<\/p>\n
<\/p>\n
Company Information's:<\/strong><\/p>\n
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Company Industry: Egypt's first end-to-end funeral service & cemetery<\/li>\n
Company Website: https:\/\/sokna.com\/ <\/li>\n<\/ul>\n
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Send your resume:hr@sokna.com<\/strong><\/p>\n
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Call Center Agent
\n\u0627\u0644\u0648\u0635\u0641 \u0627\u0644\u0648\u0638\u064a\u0641\u064a<\/p>\n
SOKNA is looking for Customer Service representative .The ideal candidate is an excellent communicator with outstanding organizational and coordination skills.<\/p>\n
Job Responsibilities:<\/p>\n
Handle calls and inquiries from families encountering loss. Efficiently present our services and capture necessary information to make services\u2019 arrangementsUnderstand customers\u2019 preferences and persuade them to select the most suitable services that meet their needsFlawlessly coordinate the field teams and 3rd party vendors to deliver outstanding quality services that meet our company\u2019s high standardsMeticulously follow the company\u2019s process while thinking about how to constantly improve it and propose optimizationsProblem-solve issues on the fly or quickly escalate to management when appropriate to ensure 100% customer satisfactionUse SOKNA\u2019s internal platform to track and document the services we execute and capture learnings we can use to enhance operationsConsistentl..<\/p>\n","protected":false},"author":2,"featured_media":40604,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_ti_tpc_template_sync":false,"_ti_tpc_template_id":"","spay_email":"","footnotes":""},"categories":[14,71],"tags":[],"class_list":["post-113730","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-_","category-71"],"jetpack_featured_media_url":"https:\/\/wathefty.com\/jobs\/wp-content\/uploads\/2022\/07\/\u0648\u0638\u0627\u0626\u0641-\u0627\u0644\u0623\u0631\u062f\u0646.png","_links":{"self":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts\/113730","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/comments?post=113730"}],"version-history":[{"count":0,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts\/113730\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/media\/40604"}],"wp:attachment":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/media?parent=113730"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/categories?post=113730"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/tags?post=113730"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}