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{"id":112466,"date":"2022-09-19T16:53:20","date_gmt":"2022-09-19T13:53:20","guid":{"rendered":"https:\/\/wathefty.com\/jobs\/2022\/09\/19\/customer-service-representative-61\/"},"modified":"2022-09-19T16:53:20","modified_gmt":"2022-09-19T13:53:20","slug":"customer-service-representative-61","status":"publish","type":"post","link":"https:\/\/wathefty.com\/jobs\/2022\/09\/19\/customer-service-representative-61\/","title":{"rendered":"Customer Service Representative"},"content":{"rendered":"<p>Job description:<\/p>\n<ul>\n<li>Registration of software, including accurate verification of client data through Salesforce CRM and supporting documents<\/li>\n<li>Remote Installation of software using ConnectWise, standalone installations as well as networked offices<\/li>\n<li>Troubleshoot client issues, including software, hardware, and network-related inquiries<\/li>\n<li>Use company online knowledge base to resolve client issues before escalating to management.<\/li>\n<li>Maintains Salesforce CRM database by entering notes in clients&#039; files on every call and proper use of cases<\/li>\n<li>Maintains client confidence and protects operations by keeping information confidential.<\/li>\n<li>Ability to work extended hours during tax season, December, January, February, and March, along with reduced hours during off-season, June, July, and August<\/li>\n<li>Exhibits proficiency in English and the ability to provide excellent customer service to clients through phone and email.<\/li>\n<li>Introducing our four software to Sigma&#039;s new leads during the offseason.<\/li>\n<\/ul>\n<p>Working Hours and Days-off:<\/p>\n<ul>\n<li>January and February: 12 hours per day with no days off.<\/li>\n<li>March: 10 hours per day with one day off.<\/li>\n<li>April 8 hours per day with one day off<\/li>\n<li>May 6 hours per day with two days off.<\/li>\n<li>June, July, and August are only 4 hours per day with two days off.<\/li>\n<li>September 6 hours per day with two days off.<\/li>\n<li>October 8 hours per day with two days off.<\/li>\n<li>November 9 hours per day with two days off<\/li>\n<li>December 10 hours per day with two days off.<\/li>\n<\/ul>\n<p>Job Requirements<\/p>\n<ul>\n<li>Fluent in English is a !MUST! ( Native or Native-like ONLY )<\/li>\n<li>Collage Graduate<\/li>\n<li>Multi-tasker<\/li>\n<li>Flexible with the working hours<\/li>\n<li>Good communication skills<\/li>\n<\/ul>\n<p><a href=https:\/\/www.akhtaboot.com\/en\/egypt\/jobs\/cairo\/153265-Customer-Service-Representative-at-Profolio-Consulting> \u0644\u0644\u062a\u0642\u062f\u064a\u0645 \u0639\u0644\u0649 \u0627\u0644\u0648\u0638\u064a\u0641\u0629 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0645\u0648\u0642\u0639 \u0627\u0644\u0623\u0635\u0644\u064a<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Job description:<\/p>\n<p>\tRegistration of software, including accurate verification of client data through Salesforce CRM and supporting documents<br \/>\n\tRemote Installation of software using ConnectWise, standalone installations as well as networked offices<br \/>\n\tTroubleshoot client issues, including software, hardware, and network-related inquiries<br \/>\n\tUse company online knowledge base to resolve client issues before escalating to management.<br \/>\n\tMaintains Salesforce CRM database by entering notes in clients&#039; files on every call and proper use of cases<br \/>\n\tMaintains client confidence and protects operations by keeping information confidential.<br \/>\n\tAbility to work extended hours during tax season, December, January, February, and March, along with reduced hours during off-season, June, July, and August<br \/>\n\tExhibits proficiency in English and the ability to provide excellent customer service to clients through phone and email.<br \/>\n\tIntroducing our four software to Sigma&#039;s new leads during the offseason.<\/p>\n<p>Working..<\/p>\n","protected":false},"author":2,"featured_media":40604,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_ti_tpc_template_sync":false,"_ti_tpc_template_id":"","spay_email":"","footnotes":""},"categories":[43,3],"tags":[],"class_list":["post-112466","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-_","category-3"],"jetpack_featured_media_url":"https:\/\/wathefty.com\/jobs\/wp-content\/uploads\/2022\/07\/\u0648\u0638\u0627\u0626\u0641-\u0627\u0644\u0623\u0631\u062f\u0646.png","_links":{"self":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts\/112466","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/comments?post=112466"}],"version-history":[{"count":0,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts\/112466\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/media\/40604"}],"wp:attachment":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/media?parent=112466"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/categories?post=112466"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/tags?post=112466"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}