jetpack domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/wathefty/public_html/jobs/wp-includes/functions.php on line 6260rank-math domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/wathefty/public_html/jobs/wp-includes/functions.php on line 6260advanced-ads domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/wathefty/public_html/jobs/wp-includes/functions.php on line 6260Senior Manager – Aftersales Programs\t<\/p>\n
Senior Manager – Aftersales Programs | Global Aftersales | Al Futtaim Automotive | Dubai<\/p>\n
What you will do:<\/p>\n
Product Leadership<\/p>\n
\u2022 Own the end to end product outcome and define the creation and direction of the product to achieve the commercial objectives<\/p>\n
\u2022 Collaborate with business stakeholders to define the roadmap and corresponding go-to-market strategies<\/p>\n
\u2022 Collaborate directly with all parts of the business required to deliver and run the product including operations, brand principles, technology, real estate, and external partners and be a central part of decision making<\/p>\n
\u2022 Engage with the internal and external technology experts to determine the best implementation methods and guide them to deliver the most valuable outcomes possible<\/p>\n
\u2022 Supervise and advise the scrum team to ensure they understand the vision and strategy, constantly have a prioritized backlog of work and ultimately meet deliverable expectations through participation in sprint planning, daily stand-up meetings, reviews, and retrospectives<\/p>\n
\u2022 Engage internal\/external market and customer intelligence experts to provide domestic and international market and customer insights; target customers, market study for expansion, business improvement and expansion of new\/existing products and services in order to create customer propositions<\/p>\n
\u2022 Align with finance on the formation of commercial business plans and financial analysis<\/p>\n
\u2022 Work closely with the CX and UX team to create an aligned and unique user experience for the product<\/p>\n
\u2022 Engage with Legal on current contractual constraints\/new contracts and advise on M&A options<\/p>\n
\u2022 Liase with HR on resources and structure requirements (capacity planning)<\/p>\n
\u2022 Liase with Network development to enhance the aftesales locations and its performance<\/p>\n
Product Assessment Phase<\/p>\n
\u2022 Test feasibility of business cases through POCs. Determine business unit appetite and capability to execute and customer demand.<\/p>\n
\u2022 Define methods\/approach and confirm availability and commitment of cross-functional team members for delivery. <\/p>\n
Product Development & Scaling<\/p>\n
\u2022 Design implementation plan with timeline, owners and budget.<\/p>\n
\u2022 Confirm plan is validated and executable.<\/p>\n
\u2022 Ensure plan and budget are approved by Business Owner and Sponsor.<\/p>\n
\u2022 Be responsible for timely, efficient delivery and handle the launch of the product\/service.<\/p>\n
\u2022 Ensure stakeholders receive regular and accurate updates on deliverables and details of the cause of any delays.<\/p>\n
Project Delivery<\/p>\n
\u2022 Deliver projects on time, cost and to quality<\/p>\n
\u2022 Develops new project portfolio governance models, project management methodologies, reporting and performance management frameworks and dashboards, and project management tools and templates<\/p>\n
Serves as primary interface for product owners, sponsors and SMEs, leading planning and executing their projects, is intimately familiar with progress of all initiatives and proactively assists the team in preventing compromises to project scope, budget & deadlines<\/p>\n
\u2022 Promotes and measures adherence to the project management methodology and other project success factors (including stakeholder engagement), which includes training and continuous support to PMs as well as audits of PMs<\/p>\n
\u2022 Prepares reports to all relevant stakeholders on the status and progress of the company\u2019s portfolio of projects, insights as to key risk areas and mitigants, to ensure timely escalation and support<\/p>\n
<\/p>\n
Required skills and experience to be successful:<\/p>\n
\u2022 Bachelor\u2019s degree (post graduate education preferred) <\/p>\n
\u2022 Prior experience with project management (both Agile & Waterfall) as well as development\/roll out, governance adherence to frameworks <\/p>\n
\u2022 10 year + in product\/service development with previous experience within the Automotive industry with P&L responsibility, preferably experience in automotive aftersales <\/p>\n
\u2022 Expert knowledge of and experience in the automotive after-sales or sales industry is essential.<\/p>\n
\u2022 Proven ability in building new, disruptive products\/services and taking these to market establishing product market fit.<\/p>\n
\u2022 Expert knowledge of the complete automotive business model and value chain is preferable.<\/p>\n
\u2022 Experience of working with multiple parties and a variety of services, with proven ability in negotiations, preferably with AGILE or other Project management qualification <\/p>\n
\u2022 Solid business acumen, with the ability to identify the requirement to deliver the product\/servcie and equally adept at solving complex problems and influencing teams and management to deliver them<\/p>\n
\u2022 Self-starter, accountable and results-oriented: takes initiative, is able to commit to and meet established deadlines and objectives, is able to work independently as well as a team player<\/p>\n
\u2022 Fast learner, agile, keen and capable of handling new and changing assignments, strong organizational skills are a must<\/p>\n
\u2022 Analytical and curious: Ability to understand and interpret business contexts and complex\/new scenarios\/topics<\/p>\n
\u2022 Excellent verbal and written communication skills and strong interpersonal skills: able to present to and interact with management level and larger audiences, resolve\/anticipate conflict, train and coach people <\/p>\n
\u2022 Commitment to excellence and attention to detail <\/p>\n
\u2022 Must be proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Project and Visio) <\/p>\n