Operations & Performance Manager – LVMH – CELINE

Job Description

As Operations and Performance Manager, you will act as Chief Operating Officer. You will oversee the store and take the lead when the store manager is away. You are a business analyst, constantly monitoring the store sales performance to support the Store Manager in driving the business. As a business facilitator you are ensuring the highest level of operation's efficiency.
You guarantee all processes implementation and compliance with legal, regulatory and internal requirements.
Business analyst

• Share the dashboards and key KPIs with store teams on store results
• Identify the high and slow movers in stock and set-up action plans in collaboration with the sales teams
• Ensure a high level of communication with sales teams to guarantee the highest level of efficiency
• Identify areas to improve network retail performance and propose action plans accordingly
• Guarantee the right omnichannel strategy in store

Process owner

• Ensure that all processes are optimized are compliant with the legal, regulatory and internal requirements
• Manage daily cycle counts, guarantee stock safety and accuracy
• Manage staff schedule, always ensuring the best match to traffic scheme.
• Ensure respect security procedures and minimize security issues.

Client mindset promoter

• Educate all staff members on global sales policies, transfers, reservations, consignments and after sales procedures
• Ensure proper implementation of ASQ guidelines and coordinate store teams to offer excellent client service related to ASQ
• Ensure that store image is consistent with brand guidelines (visual merchandising, cleanliness etc.) and develop awareness of store staff

Talent manager & skills developer

• Lead and manage the back-office team (stock team, after-sales, tailor, cashier, security)
• Coordinate the external providers (products deliveries etc.)
• Instigate the Retail transformation mindset within the whole store team

What you'll need to succeed

• Operational experience at management level within a retail business required
• Experience in luxury/fashion business a plus
• Strong Retail experience
• Previous experience in managing stocks and administrative tasks
• Organizational skills, sense of priorities and agility

Job Details

Employment Types:

Full time

Industry:

Retailing

Function:

Purchase / Logistics / Supply Chain

Roles:

Store Keeper / Warehouse Assistant

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