Store Director – LVMH – GIVENCHY
Job Description
Business Vision
- Define and communicate vision for the store in line with local strategic plan
- Align all activities to support vision and strategy as approved by hierarchy
- Ensure balance between customer experience, financial targets, talent development/retention and operational efficiencies. Is methodical on when and how coaching the team
- Monitor KPI's through individual coaching and follow up of his/her team
- Leverage understanding of the local marketplace, industry trends and best practices in the luxury
Customer Experience
- Create and maintain in-store client experiences aligned to mission and values Courage, Creative Tension, Community and Authenticity
- Be the Brand Ambassador maintaining a strong floor presence to ensure each client experience in line with Givenchy standards of excellence
- Define, execute and measure CRM strategy in partnership with Brand President and Corporate team evaluate, update and modify strategy to meet defined targets
Talent Management
- Ensure all new hires are properly onboarded and given all essential trainings
- Complete Annual and Mid-Year Performance & Career Review process
- Coach, mentor, and problem solve with sales associates one-on-one and on the selling floor
- Partner with Corporate Retail Team/Training Manager to identify/develop relevant training in order to build service, selling and product knowledge skills
Financial Targets
- Meet all financial targets as defined by Retail Management Team
- Monitor sales associates individual goals coach and motivate each to meet defined targets
- Implement client centric initiatives in order to increase conversion, cross selling and UPT
Store Operations
- Monitor all KPIs, analyze results and make changes to improve performance and efficiency
- Ensure all inventory control, fraud prevention and audit practices are executed and maintained in line with Givenchy/LVMH standards
Administration
- Ensure all databases, contracts and files are well organized and securely maintained as per established guidelines
- Comply with all policies and procedures as defined by Givenchy and LVMH
What you'll need to succeed
- 8+ years retail experience with the majority of time spent in luxury
- 4+ years managerial experience in a retail setting
- Experience interacting with and servicing high-net worth clientele
- Able to develop, mentor and coach a team of seasoned sales professionals
- Previous experience across the following merchandise categories: Handbags/SLG, WRTW/MRTW and accessories
- Proficient in all Microsoft Office program
Job Details
Employment Types:
Full time
Industry:
Retailing
Function:
Purchase / Logistics / Supply Chain
Roles:
Store Keeper / Warehouse Assistant
