Customer Service Agent – Riyadh Station

14 سبتمبر، 2022

0 3 دقيقة واحدة

الوصف الوظيفي

Department: Passenger Services
Function: Terminal Services
Position: Customer Service Agent
Location:(Riyadh)
ROLE PURPOSE
The role holder is responsible to provide all necessary help and support to passengers as required by customers which may include check-in, baggage processing, boarding of flights, greeting arriving passengers, handling VIPs, providing special passenger assistance, and handling customer complaints to achieve customer satisfaction.
ROLES & RESPONSIBILITIES
Operational
1. Provide direct customer services, including check-in, seat assignment, baggage checking, excess baggage collection, documentation and travel permission checks, passenger handling, re-routing, and coordination of activities in the terminal with concerned departments.
2. Assist passengers as needed through arrival and check-in processes including support for passengers with special requirements such as unaccompanied minors, VIP passengers, and passengers needing wheelchair assistance.
3. Assist colleagues in other areas of the airport to ensure that wheelchairs, strollers, and gate-checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival.
4. Always maintain the highest standards of safety and security in alignment with SGS’s safety and health regulations.
5. Knowledge of customer service including assisting customers with hotel reservations, ground transportation, catering, local attractions/activities and other functions that will be helpful to the customer.
6. Issue boarding passes and reschedules passengers affected by flight interruptions or cancellations.
7. Resolve customer requests, questions, and needs ensuring the best use of resources to accomplish these tasks in a high pace environment.

المهارات

Requirements:
– Minimum of a High school degree, a Bachelor's degree in a relevant field is a plus.
– Minimum of 0-2 years of relevant experience.
– English proficiency level: Intermediate.
Behavioral competencies
– Customer Centricity
– Service & Quality Orientation
– Problem Solving
– Planning & Organization
– Accountability & Responsibility
– Effective Communication
– Collaboration & Teamwork
– Self-Motivation & Resilience