Customer Service Manager

14 سبتمبر، 2022

0 29 دقيقة واحدة

الوصف الوظيفي

1- Guide and direct the customer service team towards achieving operational goals.

2. Ensure that the customer service team has excellent communication, problem-solving and professional phone etiquette skills for achieving patient satisfaction.

3. Delegate staff and assists them when needed.

4. Ensure that customer complaints are resolved in a professional manner.

5. Provide supervision and technical assistance to the customer service team to attain departmental and organizational goals.

6. Train customer service staff to deliver high-class customer service.

7. Determine work procedures, schedules, and workflow for customer service staff.

8. Ensure that the patient’s calls are handled and answered in a timely and accurate fashion.

9. Conduct a meeting with the Customer Service Manager to discuss process improvements and issues.

الوصف الوظيفي

المهارات

PERSONAL ATTRIBUTES :

· honest and trustworthy

· cultural awareness and sensitivity

· sound work ethics

· presentable with a good sense of personal hygiene

OTHER SKILLS:

Technical Skills: Ability to handle confidential and sensitive information.

Administrative Skills: Attention to detail, Good telephone etiquette, Fair knowledge of managing files/records, Team player Stress management, Time management skills communication, and Interpersonal skills.

Computer Skills: MS Office (Word, Excel, Outlook) and Internet

Language Skills: Expertise in written and spoken English and Arabic.