Service Coordinator

12 سبتمبر، 2022

0 4 دقيقة واحدة

Service Coordinator

الوصف الوظيفي

We are looking for a dynamic young professional who can perform the job of a Service Coordinator at our fledgling Duba branch. The person in this job is meant to be the first point of contact for Customers concerning the service and repair of their equipment. Areas of responsibility encompasses all Customer related activities which influence service and parts handling.

Responsible for opening and closing of Work Orders and providing summary of WIP to the Service Manager
When preparing a Work Order, obtain customer authority / agreement for the work to be performed, and inform the customer of the estimated repair cost and time to complete the work
Provide quotations for Service operations to the Customer
Create requisition for sublet work
Report to the Branch Supervisor work to be carried out under warranty
Request approval from Branch Supervisor any work to be carried out under goodwill
File and update all types of service/technical publications and maintain the Quality system
Follow up with Branch Supervisor & Accounts Department the status of account receivables and if credit limit exception occurs
Report to Branch Supervisor any service related customer complaints and concerns in his absence
Maintain machine history record
To handle all telephone calls, whether internal or external, in a professional manner.

المهارات

Knowledge, Skills and Experience:

Has at least Associate Degree
Candidates with experience working in professional organizations
Effectively communicate in English and Arabic
Ensure procedures follow established policies and processes
Working proficiency in MS Word, Excel and Outlook
Designing forms, managing files and record-keeping
Stenography and transcription
Ability to propose office procedures in line with company policies and business processes