اعلان توظيف للعمل في شركة أمنية للاتصالات في الأردن

28 يناير، 2022

0 256 2 دقائق

Marketing Broadband Acquisition Officer/ Sr. OfficerJob Brief:
Assist in the development of Umniah Home Broadband proposition in the market; responsible for creating and managing mainly the Fiber segment and to ensure meeting customers’ needs through developing products and services, and achieving the targets.
Key Responsibilities:

Develop and plan home broadband products/services for consumer market that match customer needs and enable the company to become the preferred provider for home internet services (Mainly FTTH).
Create and review business cases for new products/services to maximize the product revenue, impact and customers who will get the product/service.
Liaise with the product development, IT, Network and Marcom departments to secure a successful implementation and launch of the agreed products/services roadmap.
Ensure successful launch for new products/services across several communications channels (website, mobile application, billboards, newspapers, radio, TV social media and digital channels).
Think out of the box to introduce creative and new products/services for the consumer market that enhance the customers’ way of living and meet the customers’ needs.
Support direct manager in preparing the yearly strategy plan for the home broadband segment in order to increase the company market share, segment revenues, reduce churn rate and increase customers’ lifetime value.
Monitor and analyze home broadband customers base (mainly FTTH) by developing reports to extract insights in terms of data consumption behavior, revenue, churn and internet contents interests.
Track and evaluate new products and services in terms of customers’ base and revenues and to make sure product is matched the plans.
Deal with sales feedback and related complaints received from end users through front liners such as customer care, back office and social media channels to take the best action in order to enhance the customer experience.
Perform other related duties as needed by the business need.

Key Competencies:
Core Competencies:

Accountability and Result Drive
Stakeholders Focus (Customer Care, internal and external customers)
Communication Skills
Work Ethics and Values

Functional Competencies:

Creativity
Selling & Relationships Building Skills
Planning & Organization
Problem Identification and Solving
Negotiation
Analytical Thinking
Organization Agility Business Insight

Requirements
Education: Bachelor Degree in Marketing, Business, Industrial Engineering, Telecom Engineering or any other related field
Level of Experience: basic experience in a related field
Certifications:
Essential:

MS Excel related Certificates
Power BI and Data visualization related certificates)

Tools & Systems:
Essential:

Excellent command of MS Office
Excellent command of Power BI
A working knowledge with Big Data platforms, DWH, CRM and Billing Systems
A working knowledge of Marketing tools

Desirable:

A working knowledge with SAS
A working knowledge with Data Analytics platform

Technical Skills & Knowledge:
Essential:

Advanced experience in Fiber technology and market
Ability to do SWOT analysis
Ability to do competitive analysis
Advanced experience in transferring data analytics and visualization into business decisions
Experience in project planning and management
Handling product Life-Cycle Management (launch, termination)
Responsible for customers experience

Desirable: