Communications Agent
Communications Agent
الوصف الوظيفي
-
Answers phone & chat inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions.
-
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with business centre, high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
-
Ensure wake up requests are accurately recorded and delivered without fail.
-
Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems (e.g. property management, paging and radio systems), high-speed Internet system and facsimile machines.
-
Monitors and responds to hotel fire control panel and emergency and safety situations in an efficient and professional manner.
-
Accepts and delivers wake-up calls, messages and facsimiles in a timely manner.
-
Other duties as assigned
الوصف الوظيفي
تفاصيل الوظيفة
- منطقة الوظيفة
- المغرب
- قطاع الشركة
- خدمات الدعم التجاري الأخرى
- طبيعة عمل الشركة
- صاحب عمل (القطاع الخاص)
- نوع التوظيف
- غير محدد
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
- غير محدد
