Senior Manager, Technical Operations (Hotels)

11 سبتمبر، 2022

0 4 2 دقائق

Job Description

Job Description :
Company
Our client is founded by the Saudi government to bring all communities together and develop all sectors and fields with innovative solutions. The organization generates over $24 million in sales and has over 850 companies and 700 employees.
They are currently looking for a Senior Manager, Technical Operations (Hotels) to be based in Sharma, Saudi Arabia.
Duties & Responsibilities:

Assist with establishing hotel operational management strategies
Assist with the hotel development
Assist with the delivery of the hotel development to operations mode
Develop an Operational Plan (OP) to establish effective hotel technical operations, inclusive of techniques, processes and expected outputs
Manage all dedicated technical service resources (staff & equipment)
Manage all levels of Operations & Maintenance (O&M) aligned to agreed priority levels (P1/P2/P3) and maintenance types (L1-Statutory/L2-Business Critical/L3- Normal)
Set formal and measurable service level matrixes (SLAs & KPIs), performance targets and reporting strategies for teams and contractors
Create, implement, and maintain all associated required technical operations Standard Operating Procedures (SOPs)
Assist to create and manage the hotel operations budgeting – OPEX costs and appropriate CAPEX planning and costing.
Define and implement resource planning needs for effective technical operations
Manage the recruitment and onboarding of required technical services staff
Generate service partner Service Level Agreements (SLA) scopes, and support in tendering, awarding, and mobilization
Communicate staff resource expectations inclusive of role definitions, performance monitoring and development
Instill a positive and proactive service culture within the hotel technical services function
Assist in building and maintaining a high-performance hotel technical team
Participate in setting performance requirements and recruiting for key positions

Qualification & Requirements:

Relative Engineering Degree
Minimum 10 years of operational experience in a similar role and business environment, working at a level where he/ she is taking responsibility for the delivery of hotel technical services
Strong operational acumen demonstrated while serving as a trusted confidant and advisor to the Senior Line Manager
Proven management skills to simultaneously manage a wide number of different services within a 24/7 dynamic environment
A creative and agile approach to daily hotel challenges
A proven ability to motivate staff and provide appropriate developmental opportunities that increase operational performance
Solid understanding of financial management and budgeting
Excellent communication and IT skills