Customer Service Representative
Job Description
Job Purpose:-
The Customer Service Representative is a key role in Gulf Bank%27s strategic aim to become the most customer focused bank in the region. As a brand ambassador for the bank you will be instrumental in providing best-in-class customer service and transaction support to customers.
Before applying for this role
Accountabilities:-
- Banking Transactions:
- Process cash transactions after verifying signatures, dates, numerical amounts, account funds & ID checks
- Mail, Telex & ATMCards:
- Receive returned cheques, new ATM cards etc. sort, make required entries and advise parties accordingly
- Communication:
- Send, receive and file telex confirmations and ensure transfers are properly processed
- Customers Enquiries:
- Respond to all customer enquiries and requirements in a proactive and professional manner
- Customer service:
- Deliver high quality customer service and exceed satisfaction goalswith every customer contact
- Customer Records:
- Create, update and maintain relevant customer records ensuring that data is recorded appropriately
- Corporate Governance & Compliance:Work fully within:
- risk policies and procedures
- all compliance regulations
- Education / Qualifications
- _Bachelor as degree / Equivalent Qualification_
- Knowledge:
- Knowledge of Consumer Banking Products & Services (training provided)
- Good understanding of customer needs
- Experience:
- 0 _ 2 years experience in a customer facing role_
- Generic & Specific Skills:
- Excellent Communication Skills
- Bilingual in Arabic and English
- Computer literacy (MS Office & BEAM)
- Project Management
- Risk Management
Job Details
Employment Types:
Full time
Industry:
Banking / Accounting / Financial Services
Function:
Customer Service / Call Centre / BPO
Roles:
Customer Service Executive (Voice)
