Manager, Soft Services (Hotels)

8 سبتمبر، 2022

0 38 2 دقائق

Job Description

Job Description :
Company
Our client is founded by the Saudi government to bring all communities together and develop all sectors and fields with innovative solutions. The organization generates over $24 million in sales and has over 850 companies and 700 employees.
They are currently looking for a Soft Services Manager to be based in Sharma, Saudi Arabia.
Duties & Responsibilities:

Develop all in-house bespoke processes and standard operating procedures using hotel industry standards and best practices.
Develop, implement, and update the hotel's operating manual.
Work closely with senior management in the development of contractual scopes and KPIs for a tendering process.
Mentor, manage and support the day-to-day contractual obligations of the service provider.
Develop and implement improvement strategies to ensure continued progression in customer service across all areas.
Show awareness of innovative ways to deliver expertise and technical services, systems, and outcomes in support of overall future company vision as a world leader in all fields.
Lead and oversee all training aspects of each team member to ensure exceptional customer service.
Manage all front of house and public space operations to ensure smooth check-in, check-out processes and resident engagement/management.
Manage all back of house (BOH) operations to underpin all aspects of the hotel management and operation.
Take responsibility and accountability in maintaining high-performance among all hotel staff members setting daily, weekly and monthly performance goals.
Evaluate all KPIs and collate the necessary support and report documents pertaining to the outcomes of these key areas.
Conduct periodic appraisal and evaluations against the performance of each hotel service.
Manage the development and issuance of daily, weekly and monthly occupancy reports, stock control reports, maintenance reports, housekeeping and laundry reports, F&B Reports and income/expenditure reports.
Develop in-house bespoke processes and standard operating procedures using hotel and soft service (housekeeping) industry standards and best practices.
Proofread and redline all SOPs, manuals and job scopes to ensure all aspects of the services are aligned with best practices. Review all annually.
Implement all best practices, standards and periodically perform gap analysis on all services.
Continuously log and monitor all observations of non-conformance in each work scope and service.
Introduce control measures to ensure all service divisions are monitored, managed and maintained by the service provider. These should be in the form of low-level checklist and reports and high-level systematic controls or system-based solutions.

Qualification & Requirements:

Degree in Hospitality Management, Hotel Management or similar.
Higher level management and leaderships qualifications.
Relevant certificates in safety, hotel management, operations, and project management.
10 years minimum in same or similar role as Hotel Manager, General Manager, Duty Manager or Director of rooms.
4 or 5 star hotel, resort or cruise experience in large scale establishments.
Experience working with multicultural and diverse multi language workforce.
Experience in operating multi-projects in separate locations.
Fluent written and spoken English
Experience in Microsoft Office Suite.
High level reporting and use if system, based technology such as SAP, Oracle and similar.