Director, Hotel Operations

8 سبتمبر، 2022

0 37 2 دقائق

Job Description

Job Description :
Company
Our client is founded by the Saudi government to bring all communities together and develop all sectors and fields with innovative solutions. The organization generates over $24 million in sales and has over 850 companies and 700 employees.
They are currently looking for a Hotel Operations Director to be based in Sharma, Saudi Arabia.
Duties & Responsibilities:

Work collaborative across client's Operations in all applicable hotels operations management related matters
Functions as the strategic business leader of the property's Hotel Operations areas of responsibility may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance.
Works with direct reports (e.g., department heads) to develop and implement departmental strategies and manage the implementation of the brand service strategy and brand initiatives.
Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment.
Recommend operating model approach for each of the properties.
Vet and work with hotel operator companies.
Champions client's brand service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.
Develops systems to enable employees to understand guest satisfaction results.
Communicates a clear and consistent message regarding departmental goals to produce desired results.
Develops positive owner relationships.
Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Verifies that property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
Conducts annual performance appraisal with direct reports according to client's Human Resources organization protocols.
Champions change, manages the implementation of brand and business initiatives and communicates follow-up actions as necessary
Performs other duties, as assigned, to meet business needs

Qualification & Requirements:

Bachelor's degree Hospitality
Strong knowledge and implementation of hotels operation systems
4 or 5 stars Hotels Experience in Management role – Preferred
15+ years proven experience in the hospitality field, preferably in a full-service hotel
Proven track record of managing a team in a hospitality or hotel management role
Excellent leadership skills, analytical skills, and communication skills
Must possess extremely strong interpersonal skills to build effective relationships across all levels of the organization
Must possess strong customer service skills.
Must possess excellent written and verbal communication skills that help represent diverse communities
Must be able to deal effectively with all levels of the organization.
Experience working with diverse teams
Excellent organization skills – ability to multi-task and prioritize with minimum direction.
Strong time management skills.
Strong Microsoft Office and database skills.
Good understanding of the hospitality industry in the EMEA countries.
Excellent communicator (verbal and written) and a good command of English and ability to present confidently to small and large groups.