Re-advertised – WFP Global Office Washington DC – Senior IT Operations Associate G7

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status, physical or mental disability.

We are seeking to fill one position of Senior IT Operations Associate G7, based in our WFP Global Office Washington.

Please note that this is a local recruitment. Candidates must be US Residents and have a legal work permit there. In addition, candidates must reside within commuting distance to the location of the office in the duty station Washington, USA (2121 K Street, NW, Washington, DC 20037) at the time of application or, if not residing within commuting distance at the time of application, candidates must be willing to relocate to Washington, DC, USA at their own cost before taking up the assignment. WFP shall not be responsible for any costs associated with such relocation nor shall WFP assist or otherwise be involved in obtaining residency status or legal work permits. Preference will be given to candidates who reside within commuting distance of Washington, DC, USA.

ORGANIZATIONAL CONTEXT

The World Food Programme (WFP) is the world’s largest humanitarian organization, saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity for people recovering form conflict, disasters and the impact of climate change. With headquarters in Rome, Italy, WFP has 20,000 staff worldwide and assisted 128 million people in 2021. The Washington Office (WAS), located in Washington, DC aims to mobilize resources from the US Government and private sector, and lead the processing of contributions. In 2021, WAS managed US$3.86 billion contribution, being 44 percent of global contributions to WFP. WAS will continue to be focused on optimizing resources and contribute significantly to meet the food needs of the most vulnerable around the world. WFP Washington staff liaise with USG partners, including the US Agency for International Development (USAID), US Department of Agriculture (USDA), and the US Department of State, in managing and processing bilateral grant contributions. The Washington Office (WAS), also serves as a key support and liaison office for all WFP leadership engagements with partners in the United States Government.

The changing partnership environment within which WAS works demands an agile, efficient, and accountable global office that optimizes the effectiveness of its response to best serve the organization and those in need. This is particularly imperative in the context of WFP’s growing engagement needs, growing levels of resources from the US Government to WFP, and the need to ensure WAS capacity to respond to increased demand commensurate with the increasing levels of funding effectively and efficiently.

JOB PURPOSE

Under the general supervision of the Deputy Director of the Washington Office, and technical supervision of TEC WFP Headquarter, the Senior IT Operations Associate will be responsible for delivering high quality technical support, system, and data maintenance to contribute to the successful and effective delivery of IT services. The selected incumbent will be in charge of managing the development and implementation of integrated IT systems and services, supporting the highest level of management, delivering trainings, liaising with external service providers and suppliers, while maintaining contact with the TEC Division in WFP Headquarters. The Senior IT Operations Associate must possess excellent analysis, communication, teamwork and interpersonal skills, with the ability to provide last minute resolutions and flexibility to work in tight deadlines.

KEY ACCOUNTABILITIES (not all-inclusive, nor exhaustive)

1. Manage and coordinate a team of IT support staff including the capacity building of staff, to ensure individual and team objectives are met in compliance with all relevant regulations and policies.
2. Provide training and advice to clients and end users of IT services, understand and resolve issues and ensure IT policies, procedures, systems and tools are correctly applied to assist WFP staff in conducting their work.
3. Coordinate the collation of a range of complex data, conduct data analysis, including the impact of changes, and support the development of accurate reports in order to identify and recommend solutions.
4. Oversee the maintenance of systems and hardware by junior technology assistants to ensure technology is running effectively for WFP staff.
5. Develop and deploy a variety of documentation and equipment for use by WFP staff to ensure staff have access to the required IT services and products.
6. Manage the implementation of new standard applications in order to provide WFP staff with the tools they need to perform effectively.
7. Work with groups in IT service delivery and other staff to understand needs and support the development of integrated IT support services.
8. Provide support to users, log and analyse all requests for support in accordance with standard processes, to support staff to deliver their services.
9. Support the development and implementation of plans for the delivery of a full range of IT services and improvements to methods and processes in order to meet operational requirements.
10. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.

SPECIFIC POST REQUIREMENTS (As required by the Hiring Manager)

• Focal point for identifying requirements of high-level design and cutting-edge technology solutions for the new hybrid of remote and in person work and ensuring user friendly set up with room for growth in technology and digital services
• Responsible for finding best solutions in communications and connectivity (internet, wireless mobilephones, landline phones, conference)
• Monitor the reliability of technologies, identify user needs, analyse data and develop accurate reports to recommend solutions and facilitate informed decision-making
• Identify potential improvements and make recommendations on all areas of IT while keeping up with the local trends and HQ initiatives in maximizing connectivity in the era of new working modalities
• Manage the inventory for record safekeeping, proper disposal, and identify gaps
• Continuously review IT standards and policies, defined by centralised governing bodies, and ensure compliance for all areas, ranging from hardware lifecycle management to enforcing software standards are respected.
• Champion IT initiatives with colleagues in the WAS office to maximise the use of new services, diffuse cybersecurity best practices, and encourage professional growth through corporate learning channels

Essentials:

• Experience in working with unified communication infrastructure (telephony infrastructure) Windows Server and Windows environments, including Active Directory Management and MS packages, Office 365, LAN/WAN environments.
• Experience in hardware and software troubleshooting, and in resolving complex technical issues.
• Experience participating in the development of IT governance processes.
• Experience building relationship with the business counterparts of key IT initiatives.
• Experience in supporting senior staff.
• Knowledge of the Apple ecosystem and video-conferencing equipment.

Desirables:

• Experience in working with the United Nations common systems, international or non-governmental organizations.
• Experience working in a fast-paced digital environment and with emerging technologies.
• Knowledge of Information Technology (ITIL) certifications.

STANDARD MINIMUM QUALIFICATIONS AND EXPERIENCE

Education: Completion of secondary school education. A post-secondary certificate in the related functional area.

Language: Working knowledge (proficiency/FAO level C) of English.

Experience: Seven or more years of progressively responsible work experience in the area of Information Technology.

WFP Leadership Framework : Common Standards of Behaviour as outlined in the Job Profile ‘Senior IT Operations Associate G7’ apply

Leads by Example with Integrity:

• Upholds WFP values, principles, and standards: Demonstrates and encourages others to uphold the WFP values, principles and standards
• Respects others and values diversity: Values diversity using respectful and inclusive language, and encourages others to do the same
• Stays focused and calm under pressure: Stays focused and calm when under pressure and encourages others to do the same
• Demonstrates humility and a willingness to learn: Shows humility and a willingness to learn and share knowledge, frequently seeking and acting on feedback, and taking up opportunities to develop

Drives Results and Delivers on Commitments:

• Delivers results for maximum impact: Holds self and/or others accountable for the delivery of results
• Delegates appropriately: Delivers results against delegated tasks and seeks guidance and support where needed
• Adapts readily to change: Responds readily to change adjusting work as needed

Fosters Inclusive and Collaborative:

• Is inclusive and collaborative: Promotes inclusive teamwork and psychological safety by sharing ideas and openly raising issues
• Gives timely and constructive feedback: Supports development for others by giving timely and constructive feedback
• Builds and shares new perspectives: Listens attentively to others to capture, learn, build and share new perspectives

Applies Strategic Thinking:

• Communicates and fulfils WFP’s vision: Fulfils WFP’s vision and is able to explain how their objectives support the vision
• Embraces curiosity and new ways of doing things: Demonstrates curiosity, and proposes new ways of doing things when relevant
• Analyses and evaluates data: Gathers data and shares knowledge to inform team decision making
• Considers the impact of decisions: Implements decisions and asks questions to understand the impact for wider objectives

Builds and Maintains Sustainable Partnerships:

• Builds partnerships: Builds partnerships by seeking out opportunities to work with others
• Collaborates to deliver common objectives: Collaborates with partners by sharing information and working together to deliver common goals

TERMS AND CONDITIONS

WFP offers a competitive compensation package which will be determined by the contract type and elected candidate's qualifications and experience. Please visit http:/ /www.wfp.org and click on: 'Our work' and 'Countries' to learn more about WFP's operations.

Applicants must be:

• US Residents holding a valid US passport or a valid Permanent Resident Card/Green Card; and
• Reside within commuting distance (100-kilometer radius or distance that can be covered within 1.5 hours by car or public transport under average conditions of traffic, weather, and roads) to the office location at the duty station located at 2121 K Street, NW, Washington, DC 20037. If not residing within commuting distance at the time of application, candidates must be willing to relocate to Washington, DC, USA at their own cost before taking up the assignment. WFP shall not be responsible for any costs associated with such relocation nor shall WFP assist or otherwise be involved in obtaining residency status or legal work permits. Preference will be given to candidates who reside within commuting distance of Washington, DC, USA.

Please note that applications should be sent in English. Only applications submitted in English will be considered.

Deadline for applications: 25 September 2022

Ref. VA: 173101

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

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