Contact Centre Agent

Contact Centre Agent

الوصف الوظيفي

UAE National | Contact Centre Agent | AFET | UAE

Overview of the role

To achieve a high level of customer satisfaction for all stake holders, by providing the best quality of service in answering queries, resolving problems, and ensuring the timely closure of all service requests

What you will do

• Act as the first point of contact for receiving customers’ inquiries, service requests and complaints through all communication channels.
• Answer inquiries, capture and register essential SR/complaints information, and to contact customers if a follow up is required
• Direct inquiries and SR to the appropriate department, follow up, and escalate if necessary to ensure proper and timely closure of customers’ requests.
• Create a lead if customer’s service request is not in the contract scope of work.
• Conduct, over the phone, a brief customer satisfaction survey
• Maintain excellent quality of communication and behaviour with all stake holders
• Perform any duty or assignment requested by management.

المهارات

Required Skills to be successful

Job-Specific Skills:

• Fluent in English
• Excellent verbal communication
• Ability to handle multi tasks.
• Good knowledge of MS Office (Excel)
• Problem solving techniques

تفاصيل الوظيفة

منطقة الوظيفة

الإمارات العربية المتحدة

قطاع الشركة

المحاسبة

طبيعة عمل الشركة

صاحب عمل (القطاع الخاص)

الدور الوظيفي

خدمة العملاء ومركز الإتصال

نوع التوظيف

دوام كامل

الراتب الشهري

غير محدد

عدد الوظائف الشاغرة

1

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