Senior Holidays Coordinator

8 سبتمبر، 2022

0 5 دقيقة واحدة

الوصف الوظيفي

Job Summary

Under the general guidance and supervision of the Operations Manager, the Senior Holidays Coordinator role is to plans, organizes, and creates holiday package combining tour and travel components suitable for client’s requirements.

Job Responsibilities 1

Assists customers with Hotel bookings, Visa assistance, travel insurance, International driving license and vehicle hire.

Analyses clients’ specifications or wishes and suggests suitable travel packages or services

Determines clients’ needs and suggest suitable travel packages

Organizes travel arrangements from beginning to end, including tickets, accommodation, transportation and tours.

Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.

Organizes travels from beginning to end, through booking tickets and accommodation, securing rental transportation, etc.

Provides travellers with pertinent information and useful travel/holiday materials (guides, maps, event programs etc.)

Makes reservations (normal and interline) as per customer requirements.

Handles Visa enquiries and travel insurance

Job Responsibilities 2

Creates and updates electronic records of clients

Prepares and uses promotional techniques and materials to sell itinerary tour packages

Handles unforeseen problems and complaints and determines eligibility for money returns

Attends conferences/seminars and workshop to maintain familiarity with tourism trends

Maintains relationships with key persons

Reaches the revenue and profit target

Responds to all calls quickly, professionally and courteously

Keep up to date with developments in the travel industry

Maintains professional image as per organization image quality standards

Creates attractive readymade/tailor made tour packages

Issues manual cash receipt if the cashier is not available.

Additional Responsibilities 3

Job Knowledge & Skills

Excellent Communication Skills

Superior understanding of Sales and Marketing Concepts

Strong Customer Service Orientation

Problem Solving and Creative Thinking

ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.

Job Experience

Minimum 4 years of relevant Travel or Airline work experience

Competencies

Accountability
Airline Rules and Regulations L2
Collaboration
Leadership
Quality
Reservation Management L2
Resilience
Travel Insurance L2
Travel Packages L2
Visa Requirements L2
Education

Diploma in Travel or Tourism