Team Leader (Birthday Celebrations) – Kidzania – Kuwait

7 سبتمبر، 2022

0 6 2 دقائق

Job Description

Kidzania
KidZania, an award-winning concept, takes interactive entertainment and learning to an entirely new level by combining role playing with real life. Globally recognised for its unique blend of entertainment and education (edutainment), KidZania creates a fun children-centric city experience designed to educate and inspire children up to 14 years old – from arriving at the airport, to visiting a city center, to exploring the city streets.
KidZania replicates the real world in a safe and self-contained over 7,000 square metre children-d city. As in the real world, children choose activities – such as being a police officer, doctor, journalist or a shopkeeper – and earn money which they can then spend or save. KidZania operates just like a real city complete with buildings, paved streets, vehicles, a functioning economy and recognisable destinations in the form of establishments sponsored and branded by leading multi-national and local brands. The facilities are designed to educate through experience, fostering the development of life skills, but from a children perspective – it's all about fun! Our staff are energetic, creative and committed to ensuring all visitors enjoy their time at the park. Above all, every employee is passionate about the land of cool kids: KidZania.
Role:
– Promote birthday packages via social media or by calling the customers.
– Provide information and details to the customer regarding all the packages including cost, schedule and respective services etc.
– Park tour services related to the birthday flows and venues.
– Establish agreements with the customer for the birthday package.
– Verify and settle down payments from the customer.
– Plan and coordinate the party schedule, food, souvenirs for the giveaway etc.
– Carry out the advance payment & final payment including extra service charges of the party.
– Place the order for the cakes via and necessary orders for the birthday party.
– Prepare and update sales revenue and sales report of the parties held.
– Welcome and support the customers during the event.
Knowledge:

Brand and product knowledge
Management
Operational knowledge
Languages (Arabic and/or English to assist the customers)
MS Office

Experience:

Preferred experience in Entertainment background or experience in organizing events.

Skills:

Leading a team in an entertainment environment
Customer centered
Excellent communication (Arabic is must)
Training
Abilities to work unsupervised
Excellent Arabic and /or English spoken
Assertive, confident and creative
Sense of anticipation
Tenacious, intent to succeed, positive mind, finisher, sense of details
Solutions maker / overcoming obstacles
Visionary, inspiring others and team motivator, skills developer

About Us:
Alshaya Group is a dynamic family-owned enterprise which was first established in Kuwait in 1890. With a consistent record of growth and innovation, Alshaya Group is one of the world's leading brand franchise operators, offering customers an unparalleled choice of well-loved international brands, including: Starbucks, H&M, Mothercare, Debenhams, Cos, American Eagle Outfitters, P.F. Chang's, The Cheesecake Factory, The Body Shop, M.A.C, Victoria's Secret, Boots, Vavavoom, Pottery Barn and KidZania.
Alshaya Group's portfolio extends across MENA, Russia, Turkey, and Europe, with thousands of stores, cafes, restaurants and leisure destinations, as well as a growing online and digital business.
Operating in multiple sectors including Fashion, Food, Health & Beauty, Pharmacy, Home Furnishings and Leisure & Entertainment, Alshaya Group colleagues are united by a commitment to delivering great customer service and brand experiences.
Fresh, modern, and relevant, Alshaya's constantly evolving retail portfolio reflects the choices and lifestyle of its customers. From flagship stores and restaurants in prestige malls, to local coffee shops, drive-thrus and online, Alshaya Group brings customers the brands they love in the places they want to be.