وظائف السعوديةوظائف بيت السعودية
Customer Service Officer
Customer Service Officer
الوصف الوظيفي
- Identify and assess customers’ needs to achieve satisfaction.
- Utilize available resources to offer precise information in a clear and concise manner.
- Manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Collaborate with the managers to stay informed about changes in company rules and new projects.
- Identify practical challenges in a project to rectify the issues for final delivery.
المهارات
- Previous association with a company in the role of a customer service executive or representative.
- Proficient in answering phone calls with professional etiquette and a friendly tone.
- Fluent communicator able to present ideas and concepts through hi-tech and conventional channels.
- Thorough understanding of setting priorities for a task to comply with the set deadlines and responsibilities.
- Proficient in operating the latest versions of appropriate CRM software and Office Suite.
تفاصيل الوظيفة
- منطقة الوظيفة
- جدة, المملكة العربية السعودية
- قطاع الشركة
- مكاتب إدارة الشركات
- طبيعة عمل الشركة
- صاحب عمل (القطاع الخاص)
- الدور الوظيفي
- خدمة العملاء ومركز الإتصال
- نوع التوظيف
- دوام كامل
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
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