Fashion Consultant – Swarovski

5 سبتمبر، 2022

0 7 دقيقة واحدة

Job Description

Our Fashion Consultant is responsible for achieving individual and collective sales targets while deliveringexceptionalGuest Experience and ensuring support in the implementation of CRM, CX and other keycustomer and peopleinitiativesin-store.

Collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews
Drive client relationships within an omni-channel approach
Provide pre-buying feedback on products
Drive eNPS through people experience initiatives and culture
Ensure adherence to VM guidelines and SOPs
Ensure click and collect are conducted within SLAs
Ensure customer data is properly captured in adherence to marketing team requirements
Promote loyalty program (MUSE) and stay up-to-date with app offerings etc..
Support with in-store marketing events and activations
Keep abreast of all brand social media activitiesand campaigns
Drive sell-throughs within the store
Support in-store CX initiatives
Provide input to whats working well, whats not working well within the store

What you'll need to succeed
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What we can offer you
We will help shape your journey with us through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.
Our Group offers the opportunity to support careers that may span different teams, different job roles, different categories and even different countries. We offer diverse career paths for those who show drive and passion as well as the desire to learn and grow.
Amazing benefits
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, life insurance, child education contribution, remote and flexible working as well as exclusive employee discounts.