شركة ارامكس تفتح باب التوظيف -مرحب بحديثي التخرج

Job description:

Job Responsibilities

• Support the CX Leader to establish and follow a well-defined design process each time an experience is created or changed
• Research customer insights to define and prioritize experience requirements and opportunities for improvement
• Assess, document, track, and report resolution of experience gaps across touch points
• Assist the CX Leader to identify interdependencies across people, process and technology that impact design of the customer experience
• Be part of iterative ideation and prototyping (e.g., design thinking) process to engage customers and employees in the co-creation of enhanced or innovative experiences.

• Support the CX Leader by connecting with local stakeholders and gain a deeper understanding of the different touchpoints and channels to leverage local expertise and ensure a coordinated and symphonic customer experience across the Aramex network.
• Work with cross-functional teams in commercial, operations, quality, digital and other functions to forecast and drive change with CX metrics.
• Support the CX Leader to pilot and lead the implementation of special projects/initiatives in certain locations and taking it globally based on the success achieved.
• Work with the CX Leader to identify journey efficiencies and create a scalable customer communication plan to leverage customer experience.
• Conduct user interviews and research and A/B testing with internal stakeholders and external customers.
• Conduct analysis of daily customer interactions and drop-off points to propose improvements accordingly.
• Perform market research and stay updated in Customer Experience, User Experience or Design Thinking trends

Job Requirements

• Bachelor’s in Industrial Engineering, Business or relevant field
• 0 – 2 years’ experience
• Excellent communication skills
• Excellent command of English
• Excellent analytical skills
• Knowledge of Lean Principles or Design Thinking is a plus

المهارات والخبرات المطلوبة

Aramex International L. L. C.

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