Omnichannel Operation Analyst

31 أغسطس، 2022

0 28 دقيقة واحدة

Job Description

You will identify ways to optimize and enhance omni-channel operations across all brands. You will be responsible for auditing websites, stores, and warehouses to ensure that omnichannel operations are efficient in providing exceptional customer experience
. Taking ownership of omnichannel initiatives for a particular brand or process
. Coordinating omnichannel projects and ensuring that goals are achieved
. Building project plans and task lists within the scope of omnichannel operations
. Conducting store audits to ensure they are driving customers to digital channels
. Highlighting process weaknesses and proactively suggesting improvements
. Streamlining communications between stakeholders on omnichannel projects
. Assisting in analyzing and enhancing the customer journey offline and online
. Placing test orders across all brands tracking and documenting the journey
. Identifying opportunities for standardization and producing documentation
. Supporting a culture of transparency, accountability, and psychological safety
What you'll need to succeed
Fluent in English, Arabic
. Tools: Confluence, Power Point, Excel
. Project planning and coordination, project management, PMP preferred
. Education: Degree in Industrial Engineering, business management or related fields
. 0 – 3 years of work experience (ecommerce, retail, project management, or related fields)
. Great communication skills, Critical thinking and analytical skills
. Experience with the local market (as a customer or supplier)
. Ideas – Excited to draw findings from figures and data
. A hunger to deliver truly transformational impact.
What we can offer you
With us,you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employeediscounts. To view all our perks and benefits,