Information Management Technical Assistant (CFM) – SRO, Norwegian Refugee Council
Applicants are only considered if holding a Jordanian Nationality & if applying on Webcruiter using this link;
https://23109900.webcruiter.no/Main/Recruit/Public/4556438216?link_source_id=0
Duties and responsibilities
Generic responsibilities
Adhere to NRC policies, tools, handbooks and guidelines
Assist a range of support with the implementation of the CC portfolio according to plan of action
Implements independently procedures and activities within own function or core competency as delegated
Responsible for organizing and delivery of tasks in line with priorities and standards
Develop and maintain knowledge of the specialist area of work in which technical assistance and support is being provided, in order to be most effective in supporting the team
Use initiative in day to day problem solving in line with agreed procedures, priorities and standards for the area of work
Prepare and develop status reports as required by management
Ensure proper filing of documents
Promote and share ideas for improvement in your area of expertise
Specific responsibilities
Perform daily data entry of all received messages though CFM WhatsApp into a Salesforce database. This includes copying and translating messages, date entry into Salesforce standard fields and uploading media (photos, voice notes, etc.) and screenshots of the conversation into the Salesforce database.
Assigning cases to relevant focal points through salesforce.
Respond to WhatsApp messages by sending standard and customized replies shared by focal points, and update the needed case fields on Salesforce.
Highlight incomplete/insufficient CC responses and any technical issues with database or Salesforce to the TL.
Any other task as agreed with line manager.
Qualifications
Experience from working as an Assistant in a humanitarian/recovery context
Knowledge and experience within a relevant administration, craft or technical field and ideally a relevant vocational qualification
Previous experience from working in complex and volatile contexts
Documented results related to the position’s responsibilities
Fluency in English and Arabic, including strong written English; Experience with translation desired
High attention to detail and commitment to producing high-quality work
Ability to perform repetitive tasks with a high degree of accuracy
Experience with data entry and data management; Able to process large amounts of data
Strong client-focused orientation
Strong interpersonal, written and oral communications skills, with ability to express messages clearly and simply to beneficiaries, community members and colleagues.
Some background in protection issues in humanitarian contexts and experience in a role involving communicating with distressed and vulnerable people desired.
Positive attitude to work, motivated, collegial
Experience with case management software desired;
Experience working with remote customer service provision (call center, help desk, information number or other similar customer service experience) desired
Experience with Microsoft Office Suite (especially Word, Excel, Outlook, PowerPoint);
Proven ability to work well in and promote teamwork, thrive in a multi-cultural environment, be flexible and handle pressure with professional grace
Personal qualities
Handling insecure environment;
Planning and delivering results;
Empowering and building trust
Communicating with impact and response
We can offer
Candidates are encouraged to apply early, as applications may be screened prior to the vacancy deadline
Contract period: till 31st December 2022 with the possibility of extension subject to funding
Duty Station: This position will be based in the NRC SRO office in Amman
Salary/benefits: According to NRC’s salary scale and terms and conditions
For more information, please see attached Job Description by following the link:
Applicants are only considered if holding a Jordanian Nationality & if applying on Webcruiter using this link;
https://23109900.webcruiter.no/Main/Recruit/Public/4556438216?link_source_id=0
للتقديم على الوظيفة من خلال الموقع الأصلي
