Order Management Representative

Job Description

Job Description :
Our client is a global leader in water, hygiene and infection prevention solutions. They are now looking for Order Management Representativeto join their Customer Service team.
Roles & Responsibilities

• Enter sales orders in ERP and ensure that order details in system matches customer's requirements as indicated in customer order form.
• Provide order and shipment confirmation to Customers and ensure that orders are in ready condition and in correct status before each delivery.
• Generates picking list and outbound reports, and submit invoices, delivery documents, instructions, and shipping release to delivery team for shipments.
• Coordinate with other teams/support to complete the request of customers and communicates effectively with Planning and Logistics on customer's delivery date pull in requests.
• Proactively and promptly update the customer of any delays in deliveries whether a revised delivery date is available or not.
• Generate and analyses pending orders and participates in Pending review meetings to provide feedback on risks to meet the period's shipment commitment.
• Resolve product or service problems by clarifying the customer's complaint determining the cause of the problem selecting and explaining the best solution to solve the problem expediting correction or adjustment following up to ensure resolution.
• Consider improvements and modifications around data analysis and lead the implementation of improvement

Preference

• 2-3 years experience in fast paced, matrix & multinational environment in Customer Service team.
• Should have good analytical skills.
• Problem Solving skills.
• Must be reliable and service orientated.
• Good knowledge of Microsoft Office (Excel (formulas), Word, Powerpoint) and ERP systems

Qualifications:

• Bachelor's Degree in relevant field.
• Excellent English Language written and spoken communication

Benefits:

• Employment Visa
• Medical Insurance

Job Details

Employment Types:

Full time

Industry:

Recruitment / Staffing / RPO

Function:

IT

Roles:

Other Roles

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