Monitoring, Evaluation, Accountability and Learning Officer

CARE International seeks a world of hope, tolerance, and social justice, where poverty has been overcome and all people live with dignity and security. In Jordan, CARE will be recognized for its commitment to the humanitarian protection and empowerment of communities especially women and girls, where rights are secured, and human potential fulfilled for all.

CARE in Jordan leads humanitarian protection, economic empowerment, and civic engagement interventions for women and girls from poor and vulnerable communities in the fight to overcome poverty, gender-based violence, and social injustice. We nurture accountability, leadership and political will internally and among our partners to achieve this mission.

CARE values equality, integrity, transformation, excellence, diversity, and respect for the dignity and worth of every human being, where we affirm the dignity, potential, and contribution of all; communities we work with, partners, donors, and staff.

CARE International established a presence in Jordan in 1948, created in the wake of the Palestinian refugee crisis. Over 70 years later, CARE has served the needs of the Palestinian, Iraqi, Somali, Sudanese, and now Syrian refugee communities.

CARE’s scope of work has evolved from emergency response to long-term development programming, now encompassing an Urban Refugee Protection Program, the Azraq Camp Program, and the Sustainable Development Program.

CARE International in Jordan is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or disability.

CARE is committed to safeguarding and promoting the welfare of children, young people and adults and expects all staff and volunteers to share this commitment. We will do everything possible to ensure that only those that are suitable to work within our values are recruited to work for us

CARE International in Jordan has a vacancy for the post of MEAL Officer:

The purpose of the Monitoring, Evaluation, Accountability and Learning Officer position is to assist in improving the overall quality of services provided to beneficiaries S/he is responsible for the delivery of reporting on project activities and deliverables. In addition to the development and implementation of effective systems to track project deliverables, achievements, indicators, and activities against the objectives of the project.

This Monitoring, Evaluation, Accountability and Learning Officer provides oversight and coordination of all the activities of programs' activities in accordance with agreed standards (eg. IASC and SEA) and program principles. It collects and reviews feedback on the quality of work from all stakeholders, including but not limited to refugees, UNHCR, donors, collegiate NGOs, Government and Non-Governmental agencies, CBOs, and the public to develop the required reporting.

Duties and Responsibilities:

Collation and management of all program data and information for the support of reporting:

*Support donor reporting by reviewing interim, annual, and final narrative reports and providing technical

inputs for Project Managers and Technical Coordinators.

*Support the analysis and validation of quantitative and qualitative data and the performance indicators at all

stages of the program cycle.

*Analyzing quantitative and qualitative M&E data and writing its narrative reports.

*Ensure the regular narrative reports are prepared and delivered from each program.

*Help in collating all necessary data and annexes to be submitted to CARE management and donors.

*Ensure all reports generated from Programs Quality Department are accurate.

Implementing and assisting in the development of systems for monitoring and evaluating the performance of the program and the impact on beneficiaries of program services:

*Assisting in the M&E plan establishment and implementation. (Evaluation forms, Expert monitoring of assessment standards, Follow-up of cases to assess the impact of our work).

*Report on program qualitative indicators, measure the impact of services provided for beneficiaries, advise Quality and Accountability Coordinator on taking corrective actions and incorporate feedback lessons learned.

*Carry out periodic internal monitoring activities for different program components, i.e., case management, emergency cash assistance, livelihoods, civic engagement, etc.

*Help in evaluating the projects at the end of the projects and report on findings.

*Implementing MEAL internal activities and responding to all comments and feedback would be resulted from those activities.

*Design and develop the monitoring and evaluation tools and forms and digitize them on Tools and CARE Database System.

*Support other team members in conducting case studies, and field visits to CARE’s community centers, CBOs, and other partners’ centers to conduct FGDs and interviews with beneficiaries and other stakeholders (If needed).

Help in monitoring and reporting on the program's accountability framework (Feedback & complaint mechanism in urban areas):

*Integrate, organize, and periodically report on programs quality strategy framework, this includes the program activities implemented through CARE's partners.

*Manage the Accountability mechanisms internally and externally with partners.

*Set up arrangements for beneficiary liaison and input (to allow them to comment and give feedback on the services we provide to enable improvements).

*Monitor complaints mechanisms and the way in which these can be dealt with to improve our service.

*Provide the needed support in implementing the complaints and feedback mechanism including the quality and timeliness of replies provided to beneficiaries’ complaints.

*Integrate, organize, and periodically report on programs quality strategy framework, this includes the program activities implemented through CARE's partners.

* Set up arrangements for beneficiary liaison and input (to allow them to comment and give feedback on the services we provide to enable improvements).

* Monitor complaints mechanisms and the way in which these can be dealt with to improve our service.

* Provide the needed support in implementing the complaints and feedback mechanism including the quality and timeliness of replies provided to beneficiaries’ complaints.

*Supervise the interns of the Programs Quality Department and provide the needed training and guidance.

Emergency Response / Staff Security:

*Take a lead role in facilitating timely, quality administrative support function delivery in the time of emergency response.

*Guides and supports management on staff security concerns.

* Ensure security operational guidelines are well established for the CO and field offices following CARE USA Security Guidelines, and all staff is aware.

*Promote a safe and secure work environment; foster a safety and security culture, and ensure consistent application of, and compliance with, CARE Jordan safety and security policies and procedures.

Deputation/Support for the Quality and Accountability Coordinator:

*On behalf of the program's quality coordinator carry out some duties across the overall program as requested.

* Provide support and advice for the Quality and Accountability Coordinator, related to the implementation, and staff performances and give feedback and observations about the implementing procedures in the field.

* To assist the Quality and Accountability Coordinator and deputize for him/her in his absence.

* Perform any other task assigned by the Quality and Accountability Coordinator.

Qualifications and Requirements:

• Bachelor's degree in statistics, social sciences, demographics, public policy, international development, or related field / (Desired: Master's degree in a similar field).
• At least three years of experience in development and/or humanitarian organizations, including significant experience in working with partners to deliver humanitarian programs or build capacity for emergency preparedness and response.
• Sound understanding of the concepts behind and practical application of humanitarian codes and standards such as SPHERE, the People in Aid Code, HAP etc.
• A proven record of effective project management, including project planning and managing a budget
• Proven skills in partnership building, facilitation, influencing and negotiation with a range of humanitarian actors, including governments, UN agencies, academic institutions, networks, national/local NGOs, and community groups
• Proven experience in establishing monitoring and evaluation systems, methodologies, and reporting on findings.
• Proven experience in data collation process, auto reports and documentation.

Desired:

• Substantive experience with one or more of the participating IWG agencies: CARE, CRS, Mercy Corps, Oxfam, Save the Children, World Vision, or UN Agency.
• Knowledge of and experience with one or more of the three cross-cutting themes: Staff Capacity; Accountability; and Disaster Risk Reduction
• Previous successful experience in the management of multi-agency, multi-stakeholder collaborative projects.
• Experience in the effective dissemination of research findings and the design, organization and management of large-scale learning events.

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