Director of Spa & Recreation

20 أغسطس، 2022

0 5 4 دقائق

Job Description

Job Description :
Posting Date Jun 22, 2022 Job Number 22104792 Job Category Spa Location JW Marriott Marquis City Center Doha, Conference Centre Street, West Bay, Doha, Qatar, Qatar VIEW ON MAP Brand Marriott Hotels Resorts Schedule Full-Time Relocation N Position Type Management Located Remotely N Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. JOB SUMMARY Responsible for managing and directing all areas of the spa, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. CANDIDATE PROFILE Education and Experience . 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major 4 years experience in a luxury spa and recreation setup with a proven track record of driving revenue streams through strategic planning. OR . 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major 2 years experience in the spa & recreation department as a department head with a proven track record of driving revenue streams through strategic planning. CORE WORK ACTIVITIES Managing Spa Operations and Budgets . Selects vendors for spa retail operations and managing contract agreements. . Oversees retail product research, product selection and purchasing, product display. . Manages supply inventories and purchasing control, including uniforms. . Monitors the spa's actual and projected sales to ensure revenue goals are met or exceeded. . Maintains cleanliness of spa and related areas and equipment. Managing Spa Sales and Marketing Strategy . Creates and coordinates special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa services for specific groups and spa contract addendum negotiation. . Develops and Manages spa promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events. . Ensures spa services are included in all property-related marketing and advertising. . Identifies and recommending new products and product enhancements to remain competitive in the market. Managing Spa Revenue Management Strategy . Monitors and Manages the payroll function. . Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports. . Manages Spa controllable expenses such guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals. Ensuring and Delivering Exceptional Customer Service . Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations. . Empowers employees to provide excellent customer service. . Strives to improve service performance. Conducting Human Resources Activities . Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. . Reviews findings with employees to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results. . Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation. . Develops, implements and maintains a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job. . Administers the performance appraisal process for direct report managers. . Develops business goals and creates appropriate development plans. . Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team. . Solicits employee feedback, utilizes an open door policy and reviewing employee satisfaction results to identify and address employee problems or concerns. . Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizing performance, and producing desired business results. . Celebrates successes and publicly recognizes the contributions of team members. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.