Rooms Operations Manager – Special Projects
Job Description
Job Description :
Job Number 22073528 Job Category Rooms & Guest Services Operations Location Doha Lusail Qatar Autograph Collection, Place Vendome Waterfront, Lusail, Qatar, Qatar VIEW ON MAP Schedule Full-Time Located Remotely N Relocation N Position Type Management JOB SUMMARY Assists in managing the execution of all operations in the rooms area departments (e.g. Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals. CANDIDATE PROFILE Experience . Arabic speaking preferred but not essential . Rooms background essential . Additional recreation background preferred but not essential . Resort experience essential . Experience of remote locations preferred but not essential CORE WORK ACTIVITIES Leading Room Operations Team . Verifies that goals are being translated to the team as they relate to guest tracking and productivity. . Creates and nurtures a property environment that emphas motivation, empowerment, teamwork, continuous improvement and a passion for providing service. . Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths. . Verifies that the team has the capabilities to meet expectations. . Leads by example demonstrating self-confidence, energy and enthusiasm. . Assists employees in understanding guests ever-changing needs and expectations, and exceeding them. Managing Property Rooms Operations Function(s) . Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping). . Follows property specific second effort and recovery plan. . Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. . Takes proactive approaches when dealing with employee concerns. . Extends professionalism and courtesy to employees at all times. . Communicates/updates all goals and results with employees. . Meets semiannually with staff on a one-to-one basis. . Assists/teaches the team scheduling against guest and hours/occupied room goals. . Performs hourly job functions as needed. . Performs other duties, as assigned, to meet business needs. Managing and Monitoring Activities that Affect the Guest Experience . Understands the brand's service culture. . Provides excellent customer service by being readily available/approachable for all guests. . Strives to continually improve guest and employee satisfaction. . Takes proactive approaches when dealing with guest concerns. . Extends professionalism and courtesy to guests at all times. . Responds timely to customer service department request. . Verifies that all team members meet or exceed all hospitality requirements. Managing Profitability . Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD). . Verifies that a viable key control program is in place. . Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. . Strives to maximize the financial performance of the department. Conducting Human Resources Activities . Interviews and assists in making hiring decisions. . Receives hiring recommendations from team supervisors. . Verifies that orientations for new team members are thorough and completed in a timely fashion. . Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns. . Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable. . Celebrates successes and publicly recognizes the contributions of team members. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott's Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features. Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles. Be a part of our team and deliver an innovative guest experiences that resists predictability.
Job Details
Employment Types:
Full time
Industry:
Hotels / Hospitality / Restaurant
Function:
Finance & Accounts
Roles:
Customer Service Executive (Voice)
Skills:
Rooms Operations Manager – Special Projects
